Client Support Representative - Contract (Remote)

Broadridge•Carapichaima, NV

21h•$19 - $20•Remote

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are actively seeking a remote, contract Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide. In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as: websites, domain names, sponsored ads, digital advertising, and social media support. Are you looking to join a dynamic and growing team with one of the leaders in the financial technology industry? Do you understand the value of providing stellar customer service? If so, and you thrive in a fast-paced work environment, we'd love to hear from you! This position is a temporary, contract role expected to go permanent. The work hours will be 10 AM - 7 PM (CT). This is a remote role where you will work off-site. Office visits or travel is limited and generally used for team learning and collaboration meetings.

Requirements

Strong customer service experience
Bachelor's Degree or equivalent education is preferred
Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines
Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others

Nice To Haves

Digital Marketing experience is a plus

Responsibilities

Call Handling
Inbound calls – High call volume (50-100 calls per day)
Outbound calls – Product support and customer education
Log call notes in Salesforce
Create JIRA tickets
Customer Relationship Management
Maintain client relationships focused on customer satisfaction and retention
Educate clients on product and program enhancements
Maintain and track communication with clients
Facilitate information flow to all relevant parties
Flexibility in work schedule is a necessity
Complete additional projects as assigned
Customer Education
Ongoing product support
Editor/tool knowledge base and support
Guide customers through Corporate Client Intranets, policies and procedures
Troubleshooting/Case Management
Researching previous and current account activity to resolve issues or answer questions
Entering issues for Development to further investigate
Close case and follow up with customer on resolution

Benefits

For this role, all Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.
We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value.
We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications.
Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability.
As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment.
Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events.
To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.