Client Support Representative

SS&C•Jacksonville, FL

1d•Hybrid

About The Position

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Product Representative Location : Jacksonville, FL | Hybrid (6 days/month) Get To Know The Team: Are you looking for a place that perfectly blends financial services and technology? Do you enjoy problem-solving ? At SS&C Advent Client Support, we help make our clients successful by solving their technical challenges and by guiding the use of our various software and services offerings. Does the prospect of joining a company voted the Best Place to Work in Jacksonville excite you? Do you want a career and not just a job? Then you should talk to us. CS Reps go through a training program for up to 8 weeks with a variety of checkpoints built in. Passing exams and final certification , as well as proving your ability to perform the job throughout this process , is to stay employed at SS&C Advent. Will you accept this challenge? What we’ll provide: Excellent training based on 30+ years of industry experience. Well-defined career paths. Access to technology, such as SQL, UNIX, and Linux. A teamwork-based culture. Issues (low-volume, high-complexity) and assignments that will challenge you daily. An environment where you will work directly with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results. What You Will Get To Do: As a Product Representative for the Client Services (CS) Group, you will provide great service to Advent Software’s clients by resolving technical and product functionality inquiries via phone, web, and e-mail to ensure the successful use of our solutions and a high level of customer satisfaction.

Requirements

Strong customer focus and ability to manage and exceed clients’ expectations for support.
Excellent interpersonal skills and ability to work well within a team environment.
Superior troubleshooting and analysis/ resolution skills.
Proven aptitude to learn complex technical and theoretical information quickly.
Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
Excellent written and verbal communication skills in English, with a strong attention to detail.
Ability to understand and convey client business requirements to senior-level resources for escalation.
Working knowledge of MS Windows, MS Office, system architecture, and environments.
Flexibility to support market hours.
Occasional weekend on-call availability needed to satisfy Advent’s 24x7 Global support model
A Bachelor’s Degree

Nice To Haves

A degree in MIS, computer science, economics, or finance.
1-2 years of work experience in financial services or accounting
Experience with Advent Geneva /APX or another portfolio accounting application

Responsibilities

provide great service to Advent Software’s clients by resolving technical and product functionality inquiries via phone, web, and e-mail to ensure the successful use of our solutions and a high level of customer satisfaction.