Client Support Representative

Parmele Disability Advocates•Joplin, MO

4d•$15•Hybrid

About The Position

Parmele Disability Advocates is seeking a compassionate, detail-oriented Client Support Representative to join our team. In this role, you’ll be the first voice clients hear as they begin their journey to access Social Security Disability (SSDI) and Veterans Affairs (VA) benefits. Your primary responsibility will be to support clients with empathy and professionalism through the initial intake process—ensuring each individual feels seen, heard, and valued. This is a great opportunity for someone who thrives on meaningful conversations, enjoys a structured work environment, and is driven by purpose.

Requirements

Confident, professional phone presence.
Ability to create a welcoming tone and manage calls with efficiency and care.
Consistent compassion—treating every client interaction with equal importance, whether it’s Monday morning or Friday afternoon.
Proficiency in Microsoft Office.
Strong attention to detail and critical thinking skills.
Experience in phone-based sales, customer service, or administrative support.
Excellent interpersonal and communication skills.

Responsibilities

Serve as the first point of contact for potential clients via phone and live chat.
Clearly explain our SSDI and VA legal services with warmth and empathy.
Listen actively, ask thoughtful questions, and guide clients through the intake process.
Accurately input and manage client data in our internal systems.
Coordinate consultations and follow-up appointments between clients and our legal team.
Provide administrative support to ensure a seamless and positive client onboarding experience.