Client Support Representative

Lawrence General Hospital • Lawrence, MA

84d

About The Position

As the Radiology Client Representative, you are the first contact of the Radiology Department, whether it is greeting a person presenting at the reception desk or a caller on the phone. This individual is responsible for setting a professional, courteous, and compassionate tone to ensure a positive customer experience. The representative registers the patient by obtaining and accurately entering all personal, financial, and insurance data. He/she must obtain all signatures necessary to treat the patient and bill their insurance. The client representative performs a variety of secretarial and clerical duties in the Radiology Department. This includes patient registration, scheduling, ordering examinations and obtaining written physician orders for each exam requested. The receptionist also answers questions regarding patient preparations, routes calls from physicians to the appropriate radiologist or other staff members.

Requirements

• High School Diploma or equivalency
• Basic computer skills
• Ability to follow oral and written communication
• Basic knowledge of medical terminology

Nice To Haves

• Experience in a hospital or related setting
• Bilingual strongly preferred

Responsibilities

• Greet patients and callers in a professional and courteous manner.
• Register patients by obtaining and accurately entering personal, financial, and insurance data.
• Obtain necessary signatures for treatment and billing.
• Perform secretarial and clerical duties in the Radiology Department.
• Schedule examinations and order tests as needed.
• Obtain written physician orders for each exam requested.
• Answer questions regarding patient preparations.
• Route calls from physicians to the appropriate radiologist or staff members.

Benefits

• Competitive pay
• Robust benefit package
• Generous paid time off
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees