Client Support Representative, Tier- 3 (2PM-10PM)

VS Media • Any City, IN

2d • Remote

About The Position

We need an intelligent, hard-working, organized individual to join our client support team. As we are an internet-focused tech company, please note that we do manage adult-oriented content. This position directly involves working around such explicit material on a regular basis, therefore it is imperative that the ideal candidate have no issue with this aspect of the business. Please take a look at our website flirt 4 free for an example. VS Media understands and respects that such content is not suitable for all applicants. This is a fully remote position for applicants ONLY in AZ, CA, CO, IN, NY, OK, TN, AND TX. General As a Tier-3 Client Support Representative, you will be responsible for facilitating the success of our performers and studios and for fostering brand loyalty, through the provision of authentic tier-3 client support services that surpass client expectations and ensure their satisfaction. As the first point of contact for our clients, addressing their enquiries and resolving issues, Client Support Representatives must be exceptional in their care, attention, and attitude towards all those whom they serve, aspiring to add value to the Company’s products and to maximize the potential for continued client engagement. The role requires proven client support expertise, outstanding communication and interpersonal skills, and excellent critical thinking and problem-solving abilities.

Requirements

• 6+ months of customer support-based experience.
• Outstanding communication and interpersonal skills
• Strong typing skills.
• Excellent critical thinking and problem-solving abilities.
• Applicants must be comfortable with working around adult content.

Responsibilities

• Serving as the primary point of contact for our clients, via various channels such as phone, email, and chat, responding promptly and professionally to client enquiries, providing accurate information, and resolving issues in a timely manner.
• Providing white-glove support to our most prestigious clients, resolving payment enquiries and support, providing advanced product troubleshooting, responding to internal support requests, and handling severe compliance- and policy-related support items, along with other support items as needed based on the expected tier-3 knowledge base and skill level.
• Assisting in the optimal delivery of tier-2 support services, as needed. These include providing advanced sign-up support, account management support, product troubleshooting, functionality and feature support, handling general compliance- and policy-related support items, and general support workload items, along with other support items as needed based on the expected tier-2 knowledge base and skill level.
• Assisting in the optimal delivery of tier-1 support services, as needed. These include providing general account support, basic product functionality and feature support, basic account sign-up assistance, and basic codes of conduct compliance, along with other support items as needed based on the expected tier-1 knowledge base and skill level.
• Ensuring that all escalations are managed in a way that ensures a positive and valuable experience for our clients.
• Facilitating the execution of our compliance obligations.

Benefits

• Medical, dental and vision (eligible on the first of the month following a 30 day waiting period) with a generous ER contribution
• 401K with company match
• Generous, employer funded life insurance with additional, elective options for increased coverage
• Voluntary accident insurance
• Long-term disability subject to eligibility
• Paid vacation and sick time in addition to annual personal days (eligible after a 90 day introductory period)
• 10 paid company holidays per year
• Employee resource program, employee recognition program, gym benefit ( following an eligibility period) and an employee referral program
• Two paid Office Closures per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed