Client Support Professional

Old Plank Trail Community Bank • Mokena, IL

126d • $20 - $27

About The Position

The Client Support Professional provides high touch support to commercial clients, ensuring an exceptional customer experience, by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations.

Requirements

• Minimum 3-5 years' banking experience with strong knowledge of account opening.
• Exceptional customer service skills.
• Strong verbal and written communication skills.
• High level of organization and time-management with keen attention to detail and the ability to respond quickly to changes in priorities and tasks.
• Proficient in MS Office including Excel and Word; familiarity with FIS, Salesforce, and/or ACBS a plus.
• Knowledge and understanding of various loan documents, banking processing standards, best practices, and audit control procedures.

Responsibilities

• Provide administrative support for a team of Lenders with standard portfolios within a specific market.
• Process daily customer requests via phone and/or system such as account opening, balance inquiries, wire processing, advances, transfer's, payoffs and pay downs on loans.
• Troubleshoot and investigate customer issues and onboard new clients.
• Support Relationship Managers by answering calls, preparing loan packages, data entry, tracking vendor invoices and gathering information to resolve issues or complete projects.
• Ensure all regulatory and compliance requirements are met.

Benefits

• Medical Insurance
• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long-term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level