Client Support Manager
About The Position
Brandcoven is a leading digital marketing agency that helps businesses grow and thrive in the online world. We specialize in creating customized marketing strategies and campaigns for our clients to increase their online presence and drive sales. Our team is made up of experienced professionals who are passionate about helping businesses succeed. We are seeking a highly motivated and experienced Client Support Manager to join our team. This is a remote position, allowing you to work from the comfort of your own home. As a Client Support Manager, you will be responsible for managing and maintaining relationships with our clients, ensuring their satisfaction and success with our services.
Requirements
- Bachelor's degree in Marketing, Business Administration, or related field
- 3+ years of experience in a client-facing role, preferably in a digital marketing agency
- Excellent communication and interpersonal skills
- Strong project management and organizational skills
- Ability to analyze data and provide insights to clients
- Proficient in Microsoft Office and CRM systems
- Self-motivated and able to work independently
- Experience working remotely is a plus
Responsibilities
- Act as the main point of contact for assigned clients, building and maintaining strong relationships
- Understand each client's business goals and needs, and provide strategic recommendations to help achieve them
- Monitor and report on client's campaign performance, providing regular updates and insights
- Proactively identify and address any issues or concerns raised by clients
- Collaborate with our team of digital marketing experts to develop and implement effective marketing strategies for clients
- Provide exceptional customer service and support to clients, responding to inquiries and requests in a timely manner
- Keep up-to-date with industry trends and best practices to continuously improve our services and client satisfaction
- Maintain accurate records of client communications and activities in our CRM system
- Participate in team meetings and contribute ideas for improving processes and client experience
Benefits
- Competitive salary and benefits package
- Flexible work schedule
- Opportunities for growth and advancement within the company
- A supportive and collaborative team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
