Client Support Logistics Guide - Third Shift

Mercury Business Services • Columbus, OH

129d

About The Position

Mercury is seeking a Logistics Client Support Guide to help build the future of frustration-free logistics with us. The hours for the overnight shift are; Saturday - Wednesday 10pm -8am or Wednesday - Saturday 10pm - 8am. At Mercury, we are on a mission to provide the most seamless and worry-free logistics services in the world for every type of shipping so our customers in the Life Sciences and Healthcare industries can focus on what matters most to them. Our company’s growth focus is strategic and deliberative, and we live the values of: Customers First, Extreme Ownership, Relentless Improvement, Band-Aids and Stitches, Humility. To keep up with explosive demand, we need self-motivated, innovative go-getters in every department. If you want an opportunity for ownership, accountability, and to make a rapid impact and contribution to a company in its hyper-growth state, Mercury is the place for you. As a Logistics Client Support Guide, you will be at the forefront, interfacing with clients daily and working to solve their most complex shipping problems. This position requires tenacity, problem solving skills and a willingness to do what it takes to get the job done.

Requirements

• 4-year degree or 3 years experience in client support, call center or other relevant experience
• Ability to understand current and future needs of our clients
• Experience with the Microsoft Office suite
• A willingness to learn and work in a start-up environment
• Good oral and written communication skills, in person and electronically
• Demonstrated ability to resolve problems quickly and collaboratively
• Strong organizational and follow-through skills
• Exceptional work ethic

Responsibilities

• Respond to client shipping requests and inquiries via emails and phone
• Provide clients consultative guidance on which of our services will best meet their needs
• Track shipments throughout transit and proactively notify clients of status and work with carriers to promptly resolve any issues or delays
• Work directly with clients and provide prompt response to service
• Book client shipments with a broad network of Mercury partners
• Review and process domestic and international shipping documents for accuracy and completeness before submission to partners and customs officials
• Use our internal Transportation Management Software
• Update our Mercury CRM to reflect the most up-to-date, accurate, and detailed information on each shipment
• Add vendor and client charges to shipment info to streamline invoicing
• Comply with all company business processes, procedures and work instructions

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees