Client Support Engineer
Thrive Group•Saint Joseph, MO
400d•$63,000 - $107,000
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About The Position
The Client Support Engineer at Thrive is responsible for providing technical support for hardware, software, and connectivity issues to clients. This role involves diagnosing problems, guiding users through solutions, and offering one-on-one training as needed. The engineer will work on-site at client locations, responding to service tickets and resolving first-level end-user problems while escalating more complex issues to higher support tiers. The position requires effective communication and documentation of all client interactions and resolutions.
