Client Support Coordinator

Parmele Disability Advocates•Wichita, KS

3d•Hybrid

About The Position

The Client Support Coordinator role assists attorneys in working clients’ files as we represent them for compensation benefits before the Veterans Administration. Why Should You Work at Parmele Disability Advocates? Have you ever wanted to work somewhere were you make a difference? Where you’re a part of a larger team working toward great, common goals? Where your past experiences are welcomed and appreciated? Where you can learn new skills and abilities and face new challenges advocating for those who can’t advocate for themselves? If you answered “yes” to these questions, then you might be a great fit at Parmele Disability Advocates! We offer competitive pay, a consistent 8am-5pm Monday through Friday schedule, health insurance, 401(k) with matching contributions, and opportunities for growth in a fun and energetic work environment. The legal team at Parmele Disability Advocates brings decades of collective experience in disability law and has helped tens of thousands of individuals secure the benefits they rightfully deserve. What began as a small operation has grown into a dedicated team serving clients across multiple states. While our offices are primarily based in the Midwest, our services extend beyond state lines, allowing us to assist individuals nationwide. Experience Experience in the legal field and knowledge of the Veterans Administration Compensation process is preferred for the Client Support role but is not required. We can and will teach you what you need to know to help us represent our clients well. Most of our Client Support Coordinators started at Parmele in other roles with no prior experience in the legal field, and 99% of our staff were completely new to the world of disability when they started. The key factors that we look for in a Client Support Coordinator are the Core Competencies and Skills that will lead them to grow into the role.

Requirements

Planning and Organization: Case Managers at Parmele Disability Advocates handle an average client load of 200-250 clients as their cases progress over the course of several years.
Time Management: Case Managers at Parmele Disability Advocates are self-starters and self-motivators. They work independently with a high level of focus on detail, accuracy, and efficiency
Investigative Mindset: Case Managers at Parmele Disability Advocates are detectives who review documents and interact with clients to find the “why” behind the “what” as they work to win a client’s VA claim.
Efficiency: Case Managers at Parmele Disability Advocates complete tasks efficiently while also comprehending the purpose and importance of each task.
Customer Service: Case Managers at Parmele Disability Advocates perform their work with a continuous focus on the client, whether they are actively engaging with the client or performing work on the client’s behalf.
Coachability: Case Managers at Parmele Disability Advocates are eager to learn and appreciate constructive feedback and coaching.
Technical Proficiency: Case Managers at Parmele Disability Advocates are comfortable engaging with various software platforms to perform their duties including Microsoft Word and Microsoft Outlook; they are comfortable learning new technology platforms and catch on quickly.
Relational: Case Managers at Parmele Disability Advocates perform their work while also realizing that they are part of a much larger group of people working toward a common goal.
Problem Solver: Case Managers at Parmele Disability Advocates work alongside attorneys and under a Manager, but they are also able to make independent decisions, calculate risks, and act within the guidelines of Parmele’s policies and operating procedures to solve problems.
Successful completion of a federal background is required for this position. The background check will be administered after the applicant is hired and will be performed by the Veterans Administration.

Nice To Haves

Experience in the legal field and knowledge of the Veterans Administration Compensation process is preferred for the Client Support role but is not required.

Responsibilities

Interacting with clients via telephone, email, and text message as the primary point of contact their claim
Correctly identifying medical records that need to be requested, along with requesting supporting evidence for the claim beyond the medical record
Tracking outstanding forms and statements to ensure the client completes them in a timely manner
Ensuring we have an accurate and complete record of the client’s medical treatment from both VA and civilian medical providers
Assisting attorneys in filing applications and appeals to develop case files that will win for our clients
Monitoring clients’ cases at the Veterans Administration and Veteran Board of Appeals to follow up on the status of decisions
Interacting with legal assistants and other law firm staff, clients, the Veterans Administration, and third parties
Correctly documenting interactions with clients, the VA, and third parties in Parmele’s case management software
Using Parmele’s case management software to prepare documents for submission
Performing various other duties to meet the needs of Parmele