Client Support Coordinator

Interfaith Works • Rockville, MD

1d • $47,500 - $52,000 • Onsite

About The Position

All Client Support Coordinators (CSCs) will be trained on all workstations within the Essential Needs building, rotating through the Food Pantry, Clothing Center, and the Connections programs. While CSCs will report directly to the Program Managers, they will work closely with the lead CSCs to perform daily duties and promote a welcoming and supportive environment for clients.

Requirements

• Strong interpersonal skills
• Clean driving record
• Strong communications skills
• Basic knowledge of Microsoft Office Suite
• Good phone etiquette
• Handle multiple projects efficiently and with flexibility
• Ability to lift up to 50lbs at a time
• Work independently and collaborate with a diverse team
• High School diploma or GED
• Minimum two years of customer service experience

Nice To Haves

• Bilingual in Spanish & English is helpful or the ability to communicate using basic translation tools

Responsibilities

• Conduct an intake assessment of each client requesting referral services, then refer client to the appropriate County resources to best meet their needs
• Conduct initial screening for clients for emergency financial assistance eligibility
• Promote IW's emergency assistance work, including the overall operation of the Eviction Prevention and Utility Assistance programs.
• Check clients in and out of Microsoft Dynamics, ensuring information is up to date and accurate
• Welcome donors, volunteers and clients to the site, providing donation receipts, and information on IW programs
• Record client inquiries in Microsoft Dynamics
• Monitor inventory across the center, replenishing supplies as needed
• Assist volunteers with completing documentation as needed for community service requirements
• Maintain volunteer database, pulling information as needed
• Field phone calls, providing information and resources to clients, donors, and volunteers as necessary
• Schedule client appointments for Clothing Center and Food Pantry visits
• Check shared inboxes and finish tasks to completion, inputting client referrals into the appropriate databases
• De-escalate client and volunteer issues as they arise, respectively
• Obtain pallet jack certification (IW will provide) and assist when deliveries arrive
• Maintain a clean environment: taking out trash, sweeping and mopping the floor, and organizing the food storage area
• Assist the Volunteer Coordinator with overseeing the volunteers and their work.
• Unload pallets of food and bags/boxes of donations timely and safely.
• Attend regularly scheduled meetings.
• Participate in outreach and tabling events in the community. This may include events outside of scheduled work hours.
• Contribute to a positive and inclusive environment welcoming of clients and volunteers in varying situations from all walks of life
• Perform administrative tasks as needed.
• Perform other duties as assigned.

Benefits

• Interfaith Works offers a comprehensive benefits package for its employees.
• Employees receive 14 paid holidays and 21 days of PTO.
• Benefits for full-time employees, those who work 30 hours per week or more, include access to subsidized medical, dental, and vision costs for employees and their families; employer paid long-term disability insurance as well as life and AD&D insurance.
• Employees have the option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more.
• All employees regardless of full or part time status have access to an Employee Assistance Program (EAP) at no cost to them.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees