Client Support Associate

Jackson Hewitt - EZI•Monroe, LA

70d

About The Position

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply!

Requirements

Strong interpersonal and communication skills
Experience in a fast-paced retail environment
Basic computer proficiency and ability to troubleshoot
Willingness to learn and grow in a customer-focused role

Nice To Haves

Prior customer service or sales experience is preferred, but not required

Responsibilities

Actively engage with clients
Confirm appointments
Follow up with past and potential clients
Distribute marketing materials
Keep clients engaged during wait times

Benefits

Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Full-time and part-time positions are available
Flexible Schedule Options – Work that works for you!
Work Lotto (Win money for logged shifts)
Low-cost benefits (healthcare, dental & vision)
Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
Free identity theft protection
Corporate discount program
Free tax preparation training and PTIN registration reimbursement
Referral bonus opportunities are available for referring qualified candidates
Free continuing tax education
Opportunities for advancement within the organization
Employee referral program
Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
401k with Company Match (eligible to participate after working the first 1,000 hours)