Client Support Associate

Seattle Bank • Seattle, WA

19d • $60,000 - $75,000 • Onsite

About The Position

This position is responsible for delivering outstanding customer service to Seattle Bank clients. The position will be closely involved in the day-to-day branch activities including operations, customer service, product sales, and the security of the clients’ financial transactions. This position is located in our downtown Seattle office and requires full-time, in-person work.

Requirements

• Physically attending work on a set and predictable schedule is an essential function of this job.
• Due to the collaborative nature of this position, it requires daily in-person work. No exceptions will be granted.
• Bachelor’s degree or equivalent combination of relevant education and experience.
• 2+ years of experience working in the financial industry.
• Excellent customer service and problem-solving skills.
• Ability to identify and resolve complex issues quickly.
• Strong computer and technical skills.
• Proficiency in Microsoft Office Suite programs.
• Ability to read, analyze and interpret business financials and bank statements.
• Demonstrated big-picture thinking in a fast-paced & ever-changing environment.
• Exceptional verbal and written communication skills, including the ability to write reports, correspondence and procedures; and interact professionally with customers and coworkers.
• Effective organizational and time management skills.

Responsibilities

• On-board new clients, and assist with daily maintenance of deposit accounts, standard treasury management products, debit and credit cards, online and mobile banking.
• Process teller transactions.
• Educate clients on Bank products.
• Demonstrate an understanding of the Bank’s product offerings while ensuring the clients’ financial needs are being met.
• Support Commercial bankers to ensure a seamless client experience.
• Identify, create and implement process efficiencies.

Benefits

• Medical/Vision, and Dental insurance
• Life Insurance, Long Term Disability, Voluntary Life
• 401K with Bank contribution, Stock Award, and Incentive Opportunity
• Paid Time Off: Vacation – 3 Weeks
• Sick Time – 1 hour per 40 hours worked
• Holidays – 10 days
• Transportation and fitness benefits
• And fun, extra perks such as company social events, paid volunteer hours, quarterly incentive awards, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees