Client Support Associate
About The Position
The Client Support Associate is responsible for clients who are using our digital platform by addressing inquiries and guiding them through policy-related matters throughout the policy lifecycle. This role resolves customer concern promptly, gathers feedback, and collaborates with internal teams. This position will work with production teams, back-office teams, and external customers. The Client Support Associate is responsible for providing excellent customer service to external clients. They maintain organized client records, identify process improvement opportunities, and educate clients on insurance details. What will your job entail?
Requirements
- Bachelor’s degree required, Business Administration, Customer Service, Business Operations preferred. Any other related discipline or commensurate work experience considered.
- 1 to 3 year of work experience in Insurance Industry or Customer Service is preferred.
- Ability to manage workload with minimal supervision.
Nice To Haves
- Experience with ConceptOne (C1) and/or any Policy Administration systems a plus.
- Preferred: Certified Insurance Service Representative (CISR) is a plus.
- Ability to learn new applications and system features quickly.
Responsibilities
- Work as part of a team to support external clients by answer calls, chats and emails in an accurate and timely manner.
- Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services.
- Collaborates with underwriting and production teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and post issuance processes.
- Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems.
- Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage.
- Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience.
- Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries.
- Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients.
Benefits
- Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals.
- In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
- For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
