Client Support and Fulfillment Coordinator

Comdata-posted 12 months ago
$50,000 - $60,000/Yr
Full-time • Entry Level
Seattle, WA
5,001-10,000 employees
Credit Intermediation and Related Activities
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The Client Support and Fulfillment Coordinator ensures quality service to card partners and customers by providing ongoing support. You will work directly with our clients and buyers to ensure orders are fulfilled in an efficient and timely manner to support the strategic growth of their programs. In addition, partnering with the sales, marketing, and brand partnership teams you will handle day-to-day client and customer requests maintaining direct communication to ensure the smooth flow of program operations and effective issue resolution. Collaborating closely with the Director and Manager of B2B the Support and Fulfillment Coordinator will assist in special projects and initiatives to continue accelerating our growth.

  • Working directly with internal and external partners to provide day-to-day account support, problem resolution, research and analysis.
  • Supporting activities may include account maintenance, order processing, user security, report generation, reconciliation, funding and billing.
  • Being highly responsive to inbound emails, and chat.
  • Utilizing available tools to track appointments and manage priorities.
  • Processing customer requests with minimal assistance and maximum efficiency.
  • Discussing functionality and training customers with minimal assistance, identifying and requesting set up changes, and maintaining knowledge level as product and system updates are released.
  • Identifying process issues and suggesting/implementing solutions.
  • Mastering complex back-office processing and effectively and pro-actively seeking customer impacting information and data, interpreting, acting upon and updating data effectively.
  • Acting as a liaison in a cross-functional team.
  • Actively collaborating with the Finance and Tech Team on various projects and initiatives.
  • Working with some of the largest brands in each industry.
  • You will also have a role in improving the brand experience by stream-lining the customer journey.
  • Acting as internal resource for associate questions and email escalations.
  • Reviewing and fulfilling large volume purchase orders, including: activating, recording, reporting and submitting tracking information.
  • Completing special projects or assists other departments as assigned by Director or Manager.
  • Associate or Bachelor's degree preferred or 2-4 years of customer service experience in a related field.
  • Proficiency with Microsoft Office applications, specifically Excel (pivot tables, lookup functions) and Word.
  • Experience using CRM applications such as Jira, Salesforce, Service Cloud, Zendesk.
  • Demonstrated strong communication and interpersonal skills and analytical skills; attention to detail and follow-up skills. Demonstrates exceptional multi-tasking skills.
  • An entrepreneurial mind-set. Can streamline processes and work cross-functionally to solve problems quickly in a fast-growing department.
  • Superior customer service skills are required, with the ability to react quickly and decisively to resolve client/customer issues in a professional manner.
  • Applicants must be willing to work Pacific Standard Time and be located in the United States.
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