Client Support Analyst / Office Coordinator

U.S. Legal Support • Los Angeles, CA

314d • $16 - $24

About The Position

U.S. Legal Support seeks a Client Support Analyst that has strong listening skills, has a keen eye for detail, and has excellent problem-solving skills. Client Support Analyst duties include interacting with clients via e-mail and over the phone to help resolve issues.

Requirements

• 3 years of relevant work experience
• A high school diploma or equivalent is required
• Prior administrative/office experience a plus

Responsibilities

• Answer customer phone calls professionally, providing the highest level of service
• Act as a liaison with other Operations departments to obtain the necessary information to respond to customer inquiries or resolve customer issues.
• Respond to customer email inquiries promptly and address inquiries from start to finish.
• Express genuine interest and retain knowledge of the type of legal services offered

Benefits

• Medical
• Dental
• Vision
• Parental Leave
• LifeLock
• Fun activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED