Client Success Strategist

Audacy, Inc.•Greenwood Village, CO

22h•Onsite

About The Position

Audacy is looking for a Client Success Strategist to work in tandem with Account Executives to strategically develop new business and subsequently oversee execution in post-sale. The Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams. From building the media plan through campaign delivery and wrap, this role will be the main client point of contact for executing advertising campaigns, including radio and digital media, as well as live event integrations. The ideal candidate will possess exceptional client-facing skills, have a thorough understanding of marketing and integrated media channels, and be able to lead large-scale campaigns from start to finish while acting as a representative of Audacy. You will have a knack for communicating efficiently and effectively under pressure to our clients and internal teams, while ensuring the expectations of both are met. The anticipated starting salary range for Denver-based individuals expressing interest in this position is $56,500.00/Yr and $65,000.00/Yr plus commission. Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity. Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance. This is an evergreen posting. We are always on the lookout for exceptional talent to join our dynamic team. While we may not have an immediate opening, we are continuously building a roster of talented individuals who are interested in becoming a part of our organization when opportunities arise. By submitting your application, you will become part of our talent pool. We appreciate your interest in joining our team and look forward to reviewing your application.

Requirements

Minimum 2 years working with a media company, digital agency, or integrated media sales position in a client-facing role
Understanding of digital advertising strategy and measurement
Strategic thinker and solution-oriented with proactive attitude
Public speaking skills and ability to lead a room
A background working with and leading communication with internal teams
Enjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressure
Exceptional communication and writing skills
Proficient in Microsoft Office Suite
A valid driver's license, satisfactory completion of a motor vehicle record check. If the position requires use of the applicant's own vehicle, proof of insurance is required

Responsibilities

Create media plans/presentations and help shepherd deals from pre-sale to close
Lead conversations with internal creative and execution teams to client expectations and deadlines are met.
Provide best-in-class “white glove” client service to advertisers through great communication and properly setting expectations
Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams
Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly
Digest and articulately relay feedback and expectations to client and internal teams.
Proactively troubleshoot internal and external campaign concerns and work to seek out solutions that cater to both the client expectations as well as Audacy’s best practices.
Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teams
Partner closely with Project Manager on internal operations to gain internal approvals and develop timelines
Partner closely with Project Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-full
Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports

Benefits

a health care coordinator
medical
dental
vision
mental health
telemedicine
flexible spending accounts
health savings account
disability
life insurance
critical illness
hospital indemnity
accident insurance
paid time off (sick, flex-time away/vacation days, personal, parental, volunteer)
401(k) retirement plan
legal assistance
life assistance program
identity theft protection
discounted home and auto insurance
pet insurance