Client Success Specialist

Ascend Learning • Burlington, MA

124d • Remote

About The Position

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning. Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

Requirements

• Bachelor's degree required.
• 2+ years of prior customer-related work experience.
• Proven experience in customer experience management or a related field.
• Ability to analyze data and generate actionable insights.
• Excellent presentation, communication, and interpersonal skills.
• Ability to collaborate with cross-functional teams, including sales, marketing, and operations.
• Project Management, Time Management, and Organizational Skills.
• Problem Solving, conflict resolution abilities.
• Team Player.

Responsibilities

• Proactively engage existing clients to help improve retention and satisfaction.
• Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments.
• Collaborate closely with sales, enhancing client outcomes and growing revenue.
• Redirect incoming sales leads or inquiries, process digital requests with approval from rep/agent.
• Observe and assist the sales team with client engagement, assist in their efforts to build and maintain strong relationships with clients and increase sales volume.
• Provide additional capacity for current account owners to engage in additional selling activity and ensure superior service.
• Support sales with quote input and processing, track order status, and ERP integration.
• Assist with maintaining CRM system records.
• Input service tickets as necessary for advanced tech issues.

Benefits

• Flexible and generous paid time off.
• Competitive medical, dental, vision and life insurance.
• 401(k) employer matching program.
• Parental leave.
• Wellness resources.
• Charitable matching program.
• On-site workout facilities (Leawood, Gilbert, Burlington).
• Community outreach groups.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Management of Companies and Enterprises
• Education Level: Bachelor's degree