Client Success Specialist

Haymarket Media, Inc • New York, NY

77d • $70,000 - $75,000

About The Position

The Client Success Specialist, Haylo is responsible for acting as a liaison between the programmatic/Haylo team and our sales reps, clients, and technology partners for our entire suite of endemic and non-endemic programmatic opportunities. The Account Manager will leverage their in-depth knowledge of the Haylo + programmatic product offerings along with strong organizational, analytical and project management skills to provide exceptional client service while identifying opportunities for account growth. In this role, you will be a key point of contact for the Haymarket sales team as a key subject matter expert. The Client Success Specialist, Haylo is responsible for stewarding digital advertising campaigns and relationships with top-tier customer accounts. This position collaborates closely with teams across Haymarket to ensure that our clients have comprehensive support and superior client service both pre- and post-sale. The Programmatic Account Manager understands our clients’ advertising priorities and strategies, and is also required to identify and troubleshoot any issues, and escalate accordingly, as well as demonstrate knowledge and understanding of our products, tools, and processes. We want to ensure that this team has the resources to deliver best-in-class customer service to our clients, our agencies, and across all of internal Haymarket Advertising Sales teams. The highest priorities are our people, systems, and processes.

Requirements

• 2-3 years of digital advertising experience, with at least 1 year of programmatic media experience.
• 1 year of digital ad trafficking or trading experience and hands-on experience with SSP, DSPs, and/or ad exchanges.
• Familiarity with third-party ad servers such as Campaign Manager 360, Sizmek, Innovid, etc.
• Familiarity with leading DSP platforms like Google, Xandr, Adobe, DeepIntent, Proclivity, Pulsepoint, etc.
• Ability to think critically and use reporting insights to identify bidding behavior and deal optimizations.
• Proactive and highly organized, with the ability to manage and prioritize multiple projects and campaigns.
• Experience compiling and analyzing insights from campaign performance reports.
• Strong proficiency with Microsoft Excel and PowerPoint.
• Exceptional organizational, relationship-building, and communication skills.
• Self-motivated starter who thrives in a fast-paced environment.
• Ability to cultivate sales and client relationships.

Nice To Haves

• Familiarity with Advertising Research and Verification vendors like DoubleVerify, Nielsen, ComScore, Moat, Integral Ad Science, Millard Brown, etc.
• Strong interest in the digital media, advertising, and emerging technology industries.
• Coursework in Business Administration, Media, Advertising, or Marketing.
• Working familiarity with a broad range of business functions, including ad sales, creative services, revenue operations, inventory planning, and yield optimization.
• Knowledge of industry ad categories and various modes of online ad sales channels.

Responsibilities

• Serve as the main internal POC for Sales, Media Strategy, and Client Success teams with technical or operational questions for Haylo Core products.
• Collaborate with Digital Operations to create and maintain SOPs for execution of all Haylo Core products.
• Lead regular training sessions for Media Strategy, Client Success, Digital Operations, Ad Ops, Email Ops for overviews related to execution.
• Manage internal references and sales resources.
• Manage pre-sale inventory requests for Haylo EHR products and all Haylo Core products.
• Project manage Haylo Rep, Haylo Triggered Message.
• First level of escalation for troubleshooting campaign performance.
• Collaborate with Commercial Analytics on Haylo Case Studies for use by Sales.

Benefits

• A competitive compensation package.
• The salary range for this position is $70,000 - $75,000.
• Paid annual vacation, holiday and sick time off.
• Comprehensive health plans including medical, dental and vision.
• Competitive 401(k) investment options and generous company matching program.
• Life insurance.
• Commuter benefits.
• Employee referral awards.
• Tuition reimbursement.
• Training opportunities through industry-recognized programs.
• A creative and passionate workplace and a fun, collaborative team environment.
• Three Week 'Work from Anywhere' benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees