Client Success Specialist

Ascend Learning, LLC

6d•Remote

About The Position

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes. As a Client Success Specialist, supporting the nursing education sales team in the Great Lakes Region, you’ll be responsible for supporting business efforts and providing quality sales support.  Also, you’ll provide client support associated with courseware, online content, assessment tools, curriculum, and redirecting feedback to relevant internal departments.

Requirements

Bachelor’s degree required
2+ years of prior customer-related work experience
Proven experience in customer experience management or a related field
Ability to analyze data and generate actionable insights
Excellent presentation, communication, and interpersonal skills
Ability to collaborate with cross-functional teams, including sales, marketing, and operations, to ensure consistent and exceptional customer experience across all touchpoints
Project Management, Time Management, and Organizational Skills
Problem Solving, conflict resolution abilities
Team Player
Up to 10% travel is expected

Responsibilities

Client retention and satisfaction – you'll proactively engage existing clients to help improve retention and satisfaction by
Provide differentiated service and responsiveness to accounts within your region
Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments
Collaboration and coordination – you'll collaborate closely with sales, enhancing client outcomes and growing revenue
Redirect incoming sales leads or inquires, process digital requests with approval from rep/agent, include those received via vendor partner portals
Observe and assist the sales team with client engagement, assist in their efforts to build and maintain strong relationships with clients and increase sales volume
Sales force enablement – you'll provide additional capacity for current account owners to engage in additional selling activity and ensure superior service
Support sales with quote input and processing, track order status, and ERP integration
Assist with maintaining CRM system records
Input service tickets as necessary for advanced tech issues