Client Success Specialist (Vehicle Acquisition)

Element Fleet Management • Baltimore, MD

36d

About The Position

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We’re looking for a client-focused and consultative professional to join our team as a Client Success Specialist (Vehicle Acquisition). In this role, you will serve as the primary client partner and process owner for the end-to-end acquisition of fleet vehicles, from model year setup through delivery. The position is accountable for guiding clients through specification, cost analysis, and manufacturer selection to ensure acquisition decisions align with their fleet performance and financial goals. Success in this role results in a seamless client acquisition experience, optimized total cost of ownership, and strengthened client relationships that support retention and Element’s overall profitability. What You’ll Do Serve as the primary client contact and owner of the factory order acquisitions process (wing-to-wing). Guide clients through evaluation of models and manufacturers that best align with overall fleet performance goals. Assist clients with vehicle and specification decision-making. Collaborate with Commercial teams including Vice President, Account Executive, Sales, and Consultants on account strategies. Partner with Customer Service Associates (Customer Service Associate) to create and maintain Fleet specifications. Develop lifecycle cost analysis, payment schedules, pricing, and specifications. Prepare manufacturer comparisons and recommend best-value packages and equipment. Research and resolve client inquiries on acquisitions tasks from order placement through delivery, engaging with acquisition team members. Interact with clients’ manufacturer representatives as needed and keep clients informed of manufacturer changes. Serve as the client point of contact for Fleet Select and Driver Location Online (system) training and inquiries. Create and maintain client-specific Fleet Specifications throughout the year and obtain approvals. Internally, this role is referred to as a Consultant, New Vehicle Acquisition

Requirements

• Bachelor’s degree in business, Supply Chain, or related field; or equivalent business experience.
• Minimum of 3 years of professional experience with direct client contact.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Strong negotiation and analytical skills.
• Ability to influence client decisions with diplomacy and consultative skill

Nice To Haves

• Strong presentation and facilitation skills.
• Effective decision-making and problem-solving ability.
• Highly organized with strong time management skills; able to manage multiple priorities.
• Detail-oriented with a focus on accuracy.
• Ability to adapt to change with flexibility

Responsibilities

• Serve as the primary client contact and owner of the factory order acquisitions process (wing-to-wing).
• Guide clients through evaluation of models and manufacturers that best align with overall fleet performance goals.
• Assist clients with vehicle and specification decision-making.
• Collaborate with Commercial teams including Vice President, Account Executive, Sales, and Consultants on account strategies.
• Partner with Customer Service Associates (Customer Service Associate) to create and maintain Fleet specifications.
• Develop lifecycle cost analysis, payment schedules, pricing, and specifications.
• Prepare manufacturer comparisons and recommend best-value packages and equipment.
• Research and resolve client inquiries on acquisitions tasks from order placement through delivery, engaging with acquisition team members.
• Interact with clients’ manufacturer representatives as needed and keep clients informed of manufacturer changes.
• Serve as the client point of contact for Fleet Select and Driver Location Online (system) training and inquiries.
• Create and maintain client-specific Fleet Specifications throughout the year and obtain approvals.

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees