Client Success Representative

GovSignals • Washington, DC

65d • $60,000 - $70,000

About The Position

GovSignals is shaping the future of government contracting with breakthrough AI-driven solutions. We’re actively disrupting a multi-billion dollar industry, enabling cutting-edge private sector technologies to rapidly secure government contracts, fortifying our national security and economic growth. GovSignals has built the most advanced government contracting AI solution on the market. Whether you're from a small business or a Fortune 500, our platform increases the number of solicitations government contractors can pursue and empowers them to produce winning, fully compliant proposals in hours rather than months. We don’t just follow government trends; we lead them, as one of the largest government data aggregators in the industry, we’re able to understand what the government will do before the government knows. We’re looking for a driven and structured Client Success Representative with at least 2 years of experience in government contracting, specifically in capture and proposal writing. In this role, you’ll be responsible for guiding customers through initial exploration of the GovSignals platform, as well as running onboarding sessions to ensure successful adoption. You'll play a critical role in educating customers on the platform, making sure they can effectively use GovSignals to streamline their proposal development process.

Requirements

• 3+ years of professional experience preferred
• Minimum 2 years of experience in government contracting, with hands-on experience in writing and managing proposals
• Strong understanding of government RFP processes and compliance requirements
• Experience in instructional or teaching roles is a plus, with the ability to communicate complex information clearly
• Sales experience is a plus, with the ability to foster relationships and engage customers
• Structured, detail-oriented, and able to manage multiple projects and deadlines
• Outgoing, personable, and comfortable working with diverse teams and customers
• Self-motivated and able to work independently while collaborating effectively with others

Responsibilities

• Lead initial exploration of the platform to ensure potential customers fully grasp and can apply the GovSignals platform to their processes
• Conduct onboarding sessions for new customers, providing training and support on using the software for government capture, proposal writing, and compliance
• Act as the main point of contact for customers during the exploration phase and onboarding period, answering questions and troubleshooting issues
• Develop structured onboarding processes and materials to streamline customer education
• Work closely with the sales and product teams to ensure seamless customer experiences
• Assist in the development of instructional materials and workshops for users
• Leverage your understanding of government processes to help customers integrate GovSignals into their workflows
• Maintain a high level of customer engagement and identify opportunities for upsell during the onboarding and exploration process

Benefits

• $60,000 - $70,000 Base PLUS 3.5% Commission on all of your accounts.
• Up to $140,000 OTE minimum expected of $110,000/yr.
• Meaningful equity in a well-funded, fast growing startup
• Access to premium benefits, including medical, dental, vision, and unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees