Client Success Operations Specialist

Ita Group•West Des Moines, IA

49d

About The Position

The Client Success Operations Specialist plays a critical role in ensuring our clients receive exceptional support and experience high-impact engagement programs. This role blends technical support, client advocacy, and program execution to drive platform success and employee engagement outcomes.

Requirements

Bilingual proficiency in English and Spanish preferred
3+ year of client-facing experience (Client Service, Client Success, or other related disciplines)
Self-starter with a great attitude and high degree of empathy
Fantastic written and verbal communication skills
Tech savvy-Working knowledge of SaaS Technology Platforms, Help Desk Software, Salesforce
Technical aptitude and troubleshooting skills to identify and effectively escalate product issues
Ability to work independently, cross-functionally, and on multiple projects simultaneously
Excellent problem-solving skills, strategic and analytical capabilities in a fast-paced environment with evolving priorities
Desire to grow in the Employee Experience Industry, with interest in growing relationships and/or Product knowledge
Ability to listen, understand and respond to external and internal clients needs in a timely manner; client service experience in a service-related industry preferred.
Ability to work the time necessary to complete projects and/or meet deadlines.