Client Success Operations Associate (Hybrid)

Broadridge•Newark, NJ

12d•$25 - $28•Hybrid

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We’re seeking a Client Success Operations Associate to join our Virtual Shareholder Meetings team! You will be responsible for learning and supporting our growing suite of value-added products. The initial role will focus on operational work related to Virtual Shareholder Meetings. You will work within a team to manage several operational functions for the VSM process, focused on guiding internal clients, coordinating with external vendors, and adhering to defined processes, while maintaining high quality and managing expectations, ensuring success and driving world class service.

Requirements

Strong use of MS Office suite of products
Extremely detail oriented, ability to multi-task and excellent follow-up skills
Brokerage or back-office industry knowledge helpful

Nice To Haves

Web Development (HTML, CSS) experience- preferred
Adobe Acrobat- preferred

Responsibilities

Research and respond in a timely manner to SMS event manager queries
Act as a client-advocate, interfacing between multiple departments to deliver high-quality results
Attend training for a variety of internal applications, used to manage processing
Coordinate training sessions for internal stakeholders
Display successful time management skills with strong ability to multi-task
Monitor the effectiveness of systems, policies, and procedures, making appropriate recommendations on process improvements, to ensure daily operations are efficient
Coordinate and conduct testing for process enhancements
Work collectively within a team environment while also managing individual deliverables
Maintain a demeanor of professionalism with all internal and external contacts
Take part in pre & post-production testing of enhancements, working with systems and internal departments to meet install deadlines
Manage off-season projects from initiation through final completion