Client Success Manager

NTT DATA-posted 7 months ago
$89,600 - $128,200/Yr
Full-time • Mid Level
Remote
Professional, Scientific, and Technical Services
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The Client Success Manager is responsible for the onboarding, implementation, and lifecycle account management for large Hyperscale clients. This role involves managing all aspects of the client lifecycle from pre-implementation to post-implementation and account renewals, with a focus on assigned clients. The position requires tracking and delivery of new build and construction projects, establishing effective client relationships, and maintaining periodic account health assessments to drive client retention.

  • Manages all aspects of client lifecycle from pre-implementation to post-implementation and account renewals, focused on assigned clients.
  • Tracking and delivery of new build and construction projects including financial reconciliation.
  • Establishes and maintains effective client relationships.
  • Effectively communicates and interacts with clients, vendors, and internal department team members.
  • Maintains periodic account health assessments to drive client retention.
  • Gathers and tracks client requirements and specifications, including changes.
  • Develops and maintains various client account documentation.
  • Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.
  • Prepares status reports to keep management, clients, and project team informed of project status and related issues.
  • Recommends appropriate process and procedure revisions in support of continuous improvement.
  • Coordinates, tracks and reports on quality assurance metrics and testing.
  • Creation and coordination of QBR client meetings.
  • Adheres to departmental objectives and metrics to provide a high level of client service.
  • Manages approved corporate strategic projects.
  • Manages key support systems related to technology systems, training, documentation, and knowledge management.
  • Performs other tasks as assigned.
  • B/S degree or equivalent education and/or work experience required.
  • Minimum of 5 years of relevant experience, including a minimum of 2+ years in the data center co-location industry or Managed Services Vertical.
  • Working knowledge of Microsoft Office Suite, with EXCEL experience a must.
  • Working knowledge of Data Center Operations.
  • Project Management Experience at the Deployment and Program Level.
  • Knowledge of IT infrastructure preferred.
  • Knowledge of IT managed services and/or cloud computing a plus.
  • ITIL Certification or Process Improvement Certifications a plus.
  • Knowledge of SSAE 16 and other industry certifications a plus.
  • Excellent problem solving, critical thinking and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Excellent client service skills.
  • Highly motivated self-starter.
  • PMP Certification preferred but not required.
  • Competitive compensation based on experience, education, and location.
  • Base salary for this position is $89,600 - $128,200.
  • Annual bonus eligibility based on individual and company performance.
  • Paid time-off, medical, dental, and vision benefits.
  • Life and supplemental insurance, short-term and long-term disability.
  • Flexible spending account.
  • 401k retirement plan.
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