Client Success Manager

Affirm

68d • $143,750 - $212,500

About The Position

Affirm is seeking a driven and results-oriented Client Success Manager to launch, manage, and expand a portfolio of our ISV partners. This individual will be responsible for driving tangible growth outcomes within their assigned ISVs, focusing on accelerating new ISV launches, identifying go-to-market opportunities, executing new product and marketing initiatives, and collaborating cross-functionally to deliver exceptional results.

Requirements

• 5-7 years of experience in client management, strategic partnerships, business development, or a similar growth-focused role, ideally in high-growth tech or fintech environments.
• A proven track record of delivering measurable growth through partnerships—not just managing relationships, but expanding them.
• Strong commercial instincts with the ability to assess opportunities and drive deals from ideation to execution.
• An understanding of go-to-market strategy development and cross-functional execution.
• Excellent relationship-building, communication, and negotiation skills.
• Highly self-motivated and results-driven, with a strong sense of ownership and urgency.
• Experience navigating fast-paced, ambiguous environments with evolving priorities.

Nice To Haves

• Experience in fintech, e-commerce, or financial services is a bonus.
• Prior experience working with or within high-impact partner ecosystems is a bonus.

Responsibilities

• Own and grow a portfolio of ISV partners, focusing on expanding business value, accelerating revenue, and driving new merchant acquisition.
• Identify new opportunities within existing ISV relationships that align with Affirm’s growth objectives.
• Execute go-to-market strategies tailored to each ISV, including cross-functional execution plans.
• Negotiate new agreements or amendments to support evolving business objectives.
• Build trusted relationships within ISV partner organizations, from working teams to mid-level leaders.
• Monitor and optimize ISV performance from launch and throughout their lifecycle using data-driven insights, ensuring alignment with KPIs and strategic goals.
• Act as an internal advocate for partners, while upholding a high standard for performance, innovation, and value creation.
• Collaborate closely with Strategic Partnerships, Sales, Product, and Marketing to support roadmaps and campaigns that enhance the success of strategic partners.

Benefits

• 100% subsidized medical coverage, dental and vision for you and your dependents.
• Generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.
• Competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
• An employee stock purchase plan enabling you to buy shares of Affirm at a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees