Client Success Manager

UpClear • New York, NY

88d • $110,000 - $140,000

About The Position

This role requires a high level of comfort with technical information. In a typical day you will: Act as primary point of contact for portfolio of clients. Contribute to ensure impeccable client support to meet SLA targets and client satisfaction. Support senior team members to prepare client meetings with regards to content and documentation. Support senior team members with data collection activities to measure Key Client Success KPIs. Support creation and maintenance of documentation and reporting. Follow-up on client success, progress, issues and opportunities. Develop business requirements for software evolutions, and present to solution and product teams. Develop test scripts and execute user acceptance testing. Work with product and engineering teams to resolve issues.

Requirements

• Bachelor’s or Master’s degree in a business or IT discipline.
• 3+ years of experience in SaaS environment.
• 4+ years of CPG experience or intensely curious about the CPG/TPM industry or technology services.
• Strong organizational skills, with demonstrated rigor and attention to detail.
• Ability to work under pressure and with tight timelines.
• Excellent written and verbal communication proficiency.
• Strong data management skills, strong Excel and PowerPoint skills.
• Good understanding of SQL queries.

Responsibilities

• Act as primary point of contact for portfolio of clients.
• Contribute to ensure impeccable client support to meet SLA targets and client satisfaction.
• Support senior team members to prepare client meetings with regards to content and documentation.
• Support senior team members with data collection activities to measure Key Client Success KPIs.
• Support creation and maintenance of documentation and reporting.
• Follow-up on client success, progress, issues and opportunities.
• Develop business requirements for software evolutions, and present to solution and product teams.
• Develop test scripts and execute user acceptance testing.
• Work with product and engineering teams to resolve issues.

Benefits

• Various Health Care Plans (Medical, Dental & Vision).
• Retirement Plan with company match (401k, IRA).
• Generous Paid Time Off package that grows with seniority (Vacation, Sick, and Public Holidays).
• Paid Maternity leave.
• Paid Parental bonding leave.
• One month paid sabbatical after five continuous years of work at UpClear.
• Hybrid work model.
• Competitive Salary ($110K - $140K).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees