Client Success Manager

WithMe, Inc.

75d • $75,000 - $85,000

About The Position

WithMe, Inc. is seeking a Client Success Manager to own and grow client relationships. In this high-impact, fully remote role, you’ll manage your own portfolio of clients from post-installation through ongoing contract renewal, delivering proactive communication, strategic insights, and consultative support. You will focus on retention and reducing churn while identifying opportunities to drive growth through GTM strategies, including upsell and cross-sell initiatives. This role requires working hours through 5:00 PM Pacific Time.

Requirements

• 3–5+ years in client success and account management
• Strong communication and presentation skills
• Experience using Salesforce and analyzing client data
• Proven ability to drive retention and identify revenue opportunities
• Experience in a fast-paced or startup environment is a strong plus
• SaaS sales experience is a strong plus
• Multi-family experience is a strong plus
• Ability to work until 5 pm PT

Responsibilities

• Manage client relationships, conduct QBRs, and deliver performance insights
• Establish regular communication with clients to ensure satisfaction and retention
• Drive identification and successful conversion of upsell and cross-sell opportunities
• Track client metrics and KPIs using Salesforce
• Collaborate with internal teams to resolve issues and advocate for client needs
• Represent WithMe at client meetings and industry events

Benefits

• 100% remote work environment
• Employee equity and a chance to shape the future of an innovative company
• Comprehensive health, dental, vision, 401k with match, and more
• Unlimited vacation and a supportive, forward-thinking team
• Annual training and education allowance
• Flexible vacation for full-time salaried exempt employees and competitive paid time off for hourly nonexempt employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level