Client Success Manager

EHE • New York, NY

76d • $80,000 - $120,000

About The Position

EHE Health is seeking a strategic Client Success Manager to manage client deliverables and wellbeing initiatives that support client health management goals. The role involves interfacing with clients and supporting the Client VP in providing strategic account management and wellbeing support. The Client Success Manager will leverage resources to meet and exceed goals laid out in account plans, execute on account plan strategies, and support clients' population health goals. Responsibilities include driving engagement in prevention activities aimed at reducing healthcare costs, improving employee morale, and enhancing retention and overall wellbeing.

Requirements

• Bachelor's degree in business, healthcare administration or a related field
• Proven experience as an Account Manager or in a similar role
• Strong communication and interpersonal skills with the ability to develop and maintain positive relationships with clients and internal stakeholders
• Ability to understand and articulate complex concepts and solutions to maximize the client and patient experience
• Strong analytical and problem-solving skills
• Excellent time management and organizational skills to manage multiple priorities
• Industry certification such as CHES (Certified Health Education Specialist) preferred
• Consultative disposition and constructive curiosity into all facets of a client's business
• Overall passion for health and wellbeing with a genuine commitment to represent a product that improves the lives of its users
• Preferred experience with developing and implementing workplace wellbeing strategies and designing engagement solutions based on data analytics
• Strong computer and software application skills including PowerPoint and Excel
• Ability to travel up to 35%

Nice To Haves

• Industry certification such as CHES (Certified Health Education Specialist) preferred
• Preferred experience with developing and implementing workplace wellbeing strategies and designing engagement solutions based on data analytics

Responsibilities

• Lead the transparent and successful implementation of EHE program
• Work with stakeholders (internal and external) to further develop the EHE program to meet overall needs of the client
• Establish reporting requirements and report delivery
• Manage the day-to-day operations of assigned accounts and coordinate with internal departments to ensure that client needs are met
• Be accountable for satisfaction and retention of clients
• Work strategically with clients in the planning, development, implementation and management of wellbeing initiatives based on analytic insights
• Identify opportunities to embed wellbeing into the environment and culture in new ways and recommend engagement tactics to increase program participation
• Lead different geographic based audiences or wellbeing committees remotely to achieve client's wellbeing initiatives
• Develop and execute wellbeing awareness initiatives (bulletin boards, newsletters), educational campaigns (lunch and learns, workshops), behavior change programs (smoking cessation), health assessments/screenings (biometric events, incentive programs, health fairs) and more

Benefits

• Competitive salary
• Incentive compensation potential
• Medical, dental, vision, life, and disability insurance
• Employer-matched 401(k) plan
• Professional development reimbursement
• Employee access to our preventive exam and services
• Gym reimbursement/Fitness bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees