Client Success Manager
About The Position
HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements. The Client Success Manager must have an in-depth understanding of revenue cycle management (RCM), with historical experience across multiple care settings, including Emergency Rooms (ER), Ambulatory Surgery Centers (ASC), and Hospitals. This ensures a well-rounded understanding of the diverse areas we touch and the ability to effectively support our clients. The role requires strong data analytics knowledge, critical thinking skills to analyze processes, and a keen eye for identifying problems while presenting long-term solutions. In addition, exceptional customer service and communication skills are essential when engaging with physician customers and stakeholders. This position requires a professional individual with a proven track record of demonstrated leadership. The ideal candidate must be able to prioritize job responsibilities and demands, execute contractual agreements, and provide day-to-day management and operational support of management services. Finally, a Client Success Manager must be flexible, proactive, and disciplined to work both independently and as part of a team in a remote environment.
Requirements
- Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field.
- Proven experience in customer service, client relations, project management, or client experience roles.
- Extensive historical experience in Revenue Cycle Management (RCM) within the ER, ASC, and Hospital spaces, with a strong understanding of processes across multiple care settings.
- Demonstrated success in managing teams or projects focused on client experience.
- Experience in the healthcare industry, specifically with the Federal No Surprises Act.
- Proficiency with client experience software and CRM tools.
- Strong data analysis skills with the ability to extract insights from client feedback and metrics.
- Excellent verbal and written communication skills.
- Problem-solving mindset with the ability to develop and implement client-focused solutions.
Responsibilities
- Lead client experience strategies and initiatives across departments
- Manage and support cross-functional teams to improve customer engagement
- Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement
- Collaborate with internal teams to address issues and implement innovative solutions
- Utilize client experience tools and platforms to streamline communication and monitor satisfaction
- Ensure compliance with relevant healthcare policies, including the Federal No Surprises Act
- Develop and maintain strong relationships with clients and stakeholders
- Present findings and recommendations to leadership with a focus on continuous improvement
Benefits
- Fully Remote - Work from anywhere within the United States with reliable high-speed internet
- Multiple medical plan options
- Health Savings Account with company contributions
- Dental & vision coverage for you and your dependents
- 401k with Company match
- Vacation, sick time & Company paid holidays
- Company wellbeing program with health insurance incentives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Hospitals
