Client Success Manager

Red Leaf Developments-posted 1 day ago
$90,000 - $120,000/Yr
Full-time • Manager
Sacramento, CA
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Red Leaf Developments, Inc. is a design-build firm redefining the standard for outdoor living environments. Specializing in high-end residential and commercial pool and landscape design/construction, our vision is to deliver personalized, innovative spaces that enhance our clients' daily lives. We're seeking a Client Success Manager to deliver an exceptional client experience from groundbreaking to project completion. This role serves as the main point of contact for clients, ensuring clear communication, smooth coordination with the build crew and office team, and successful project delivery. Working closely with the Project Manager, the Client Relations Manager helps oversee schedules, budgets, and quality standards to maintain Red Leaf's reputation for excellence.

  • Act as the primary liaison between clients and the construction team, providing the highest level of service to Red Leaf clients throughout the build phase of their project.
  • Ensure Red Leaf delivers on its commitments by anticipating and resolving issues while upholding company standards and maintaining clear, professional communication.
  • Protect the project's integrity by reinforcing agreed-upon scopes, timelines, and deliverables with the client and bridging the gap with the construction and finance teams to adjust the project scope and budget as necessary.
  • Provide regular updates and coordinate with the Project Manager on schedules and budgets.
  • Support material and finish selections with the design team.
  • Coordinate subcontractors and vendors to keep projects on track.
  • Track project performance and identify opportunities for improvement.
  • 3+ years of experience in construction project management required.
  • Strong communication, organization, and problem-solving skills.
  • Proficient in Smartsheets, Google Workspace, and Excel/Sheets.
  • Professional, client-focused, and aligned with Red Leaf's values of quality, integrity, and collaboration.
  • The ability to lift/move up to 80 pounds, the ability to stoop, crawl, kneel, bend at the neck and waist, twist at the neck and waist, grasp, use fine manipulation, reach above shoulder height, lift, sit, and stand for long periods of time (up to 10 hours per day).
  • All applicants must be willing to submit to drug and background tests.
  • Experience in pool, landscape, or hardscape construction preferred.
  • Annual salary of $90,000 - $120,000, based on experience and qualifications
  • 401(k) retirement plan
  • Health benefits (contribution to plan of choice)
  • Paid time off and holiday
  • Full time, year round employment
  • Company Vehicle and Laptop provided
  • Cell phone reimbursement
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