Client Success Manager
About The Position
We’re seeking an engaging, proactive Client Success Manager who will be a key member of the team responsible for ensuring successful onboarding to adoption of the ForceMetrics platform by our partner departments and agencies. Help solve real-world safety and societal problems with your deep familiarity with the ForceMetrics platform and its unique uses and advantages. Ensure early product understanding and customer adoption via in-person training, virtual training, and client reach-outs. Apply a customer-centric approach to drive operational efficiency, ROI, and customer engagement. Represent ForceMetrics at industry events and conferences.
Requirements
- 3+ years of customer success experience
- Empathy, Adaptability, Humility, Integrity, and Intuition
- Excellent executive-level verbal and written communication, presentation, listening, organization, and relationship management skills
- Ability to work with cross-functional teams and both technical and non-technical stakeholders
- Highly organized and detail-oriented, able to manage multiple accounts simultaneously
- Passionate about helping make a difference in the lives of many
- Experience using CRM tools.
Nice To Haves
- Early-stage tech startup experience
- Previous public safety experience
- HubSpot CRM experience
- Deep expertise in Customer Success Methodology, Renewal & Expansion Strategies, and Leadership built on teamwork and peer cooperation
- Experience with training content creation/LMS
Responsibilities
- Develop deep mastery of the ForceMetrics platform and its unique uses and advantages in solving real-world public safety and societal problems
- Travel to client sites to educate agencies about our product and provide product demonstrations.
- Proactively listen to and communicate customers’ pain points to internal teams
- Obtain a thorough understanding of customer workflows
- Demonstrate creativity with customer engagement and problem-solving
- Thrive in a multi-tasking environment, adjusting to priorities as they arise
- Serve as the main point of contact for customer inquiries and issue resolution
- Track customer health, adoption, and usage
Benefits
- Company Equity
- Medical, Dental, Vision & Life Insurance
- 401(k)
- 100% Remote
- Standard holidays and paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
