Client Success Manager

MERIDIAN COOPERATIVE INC • Atlanta, GA

17h • Onsite

About The Position

At Meridian Cooperative, our work supports the utilities that power communities across the country. We partner with electric cooperatives and utilities to deliver enterprise technology solutions that drive efficiency, insight, and growth. We’re looking for a Client Success Manager who is passionate about building relationships, solving problems before they happen, and helping clients maximize the value of innovative SaaS solutions. If you thrive at the intersection of relationship management, technology, and strategy — this role is for you. As a Client Success Manager, you will serve as a trusted advisor and advocate for our members/clients. You’ll guide accounts through onboarding, adoption, optimization, and growth — ensuring long-term engagement, satisfaction, and retention.

Requirements

• 4+ years of client success, account management, or relationship management experience
• Experience in SaaS technology required
• Bachelor’s degree or equivalent experience
• Strong knowledge of client success frameworks and best practices
• Exceptional written and verbal communication skills
• Ability to translate technical information for both technical and non-technical audiences
• Strong data analysis and reporting capabilities
• Proactive risk identification and conflict resolution skills
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Detail-oriented, solution-focused, and adaptable
• Passion for delivering exceptional service

Nice To Haves

• Utility or Cooperative industry experience strongly preferred
• Salesforce experience recommended

Responsibilities

• Act as a strategic liaison between clients and Meridian.
• Partner closely with the Enterprise Account Manager (EAM) to drive engagement, satisfaction, and renewals.
• Build strong relationships with senior leaders and key decision-makers within utility organizations.
• Conduct recurring reviews including System Utilization Reports (SURs) and performance insights.
• Lead pre-migration processes for clients transitioning to new software platforms.
• Monitor account health metrics and identify risks and growth opportunities early.
• Develop and manage account success plans aligned with client KPIs and business strategy.
• Provide senior leadership updates on account health and relationship climate.
• Follow up post-renewal to reinforce partnership and continued support.
• Advocate internally for clients with executive sponsors, product teams, and support teams.
• Coordinate training, support, and best practices across departments.
• Facilitate budget estimates, migration strategies, and technical discussions.
• Share client-driven innovation ideas with internal teams.
• Represent Meridian at conferences and industry events.
• Maintain accurate client data across internal systems and third-party platforms.
• Stay current on product enhancements to effectively communicate value propositions.
• Travel to client sites for audits, account reviews, and strategic initiatives as needed.

Benefits

• Outstanding Medical/Dental/Vision
• Education/Training Reimbursement
• On-Site Education Courses
• Flexible Spending Account
• Health/Wellness Reimbursement
• Excellent Life and AD&D insurance
• Paid Time Off: Eligible to begin accrual from date of hire; accrual amount based on years of service. Beginning accrual rate equivalent to 22 days per year. 9 holidays which include the day after Thanksgiving, and Christmas Eve. Up to 240 hours of PTO can roll over to the following year.
• Volunteer Time: 8 hours per year
• Retirement: Robust 401K. Following one year of eligible service, the Company contributes in two ways: (1) match of 100% of each dollar you contribute on the first five percent (5%) of eligible compensation, and (2) Employer basic contribution of 4% of base salary (with increases in basic contribution percentage based on years of service). Employees are 100% vested in Company funded contributions from the date they enter the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level