Client Success Manager

ForceMetrics•Denver, CO

20d•Remote

About The Position

To apply for this position, you must be a U.S. Citizen, currently live in the U.S., pass an FBI background check, be able to take/pass a drug test, and travel 50%+.ForceMetrics™ is on a mission to transform data for social change. We strive to create meaningful community impact by helping public safety and government agencies better utilize data to benefit every individual. By bringing data-driven innovation to dated systems and processes, ForceMetrics is empowering responders to make better, more informed decisions in the moment, ultimately working to solve some of the toughest societal problems. About the role HOW YOU WILL HAVE IMPACT We’re seeking an engaging, proactive Client Success Manager who will be a key member of the team responsible for ensuring successful onboarding to adoption of the ForceMetrics platform by our partner departments and agencies. Help solve real-world safety and societal problems with your deep familiarity with the ForceMetrics platform and its unique uses and advantages. Ensure early product understanding and customer adoption via in-person training, virtual training, and client reach-outs. Apply a customer-centric approach to drive operational efficiency, ROI, and customer engagement. Represent ForceMetrics at industry events and conferences. WHAT YOU WILL DO Develop deep mastery of the ForceMetrics platform and its unique uses and advantages in solving real-world public safety and societal problems Travel to client sites to educate agencies about our product and provide product demonstrations. Proactively listen to and communicate customers’ pain points to internal teams Obtain a thorough understanding of customer workflows Demonstrate creativity with customer engagement and problem-solving Thrive in a multi-tasking environment, adjusting to priorities as they arise Serve as the main point of contact for customer inquiries and issue resolution Track customer health, adoption, and usage

Requirements

3+ years of customer success experience
Empathy, Adaptability, Humility, Integrity, and Intuition
Excellent executive-level verbal and written communication, presentation, listening, organization, and relationship management skills
Ability to work with cross-functional teams and both technical and non-technical stakeholders
Highly organized and detail-oriented, able to manage multiple accounts simultaneously
Passionate about helping make a difference in the lives of many
Experience using CRM tools.
Enjoy working in a lean, fast-paced team where you can take the initiative and generate results every day

Nice To Haves

Early-stage tech startup experience
Previous public safety experience
HubSpot CRM experience
Deep expertise in Customer Success Methodology, Renewal & Expansion Strategies, and Leadership built on teamwork and peer cooperation
Experience with training content creation/LMS

Responsibilities

Ensure successful onboarding to adoption of the ForceMetrics platform
Solve real-world safety and societal problems with your deep familiarity with the ForceMetrics platform
Ensure early product understanding and customer adoption via in-person training, virtual training, and client reach-outs
Apply a customer-centric approach to drive operational efficiency, ROI, and customer engagement
Represent ForceMetrics at industry events and conferences
Develop deep mastery of the ForceMetrics platform and its unique uses and advantages in solving real-world public safety and societal problems
Travel to client sites to educate agencies about our product and provide product demonstrations
Proactively listen to and communicate customers’ pain points to internal teams
Obtain a thorough understanding of customer workflows
Demonstrate creativity with customer engagement and problem-solving
Thrive in a multi-tasking environment, adjusting to priorities as they arise
Serve as the main point of contact for customer inquiries and issue resolution
Track customer health, adoption, and usage