Client Success Manager- Legal Customer Services

Corporate Immigration Attorneys•Austin, TX

54d•Onsite

About The Position

This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.

Requirements

Mandarin fluency preferred but not required
BA or MA degree preferred.
Excellent English writing skills.
Strong attention to detail.
Outstanding client service skills.
A high degree of self-motivation and ability to work independently under tight deadlines.
Demonstrated professional demeanor.
Excellent multitasking and time management skills.

Nice To Haves

Mandarin fluency preferred

Responsibilities

Finalize, scan, bind, and ship legal packages.
Sorting and delivering incoming mail, and collecting and sending outgoing mail.
Answering telephone calls and emails from customers and clients, and directing them to relevant staff.
Interacting with clients and handling clients’ queries and complaints in a timely manner.
Place USCIS service request calls.
Handle premium processing forms.
Answer client messages in the case management system (CMS), subject to attorney approval.
Mail notices to clients as requested.
Prepare cover letter and mailing duplicate RFE pkg to USCIS.
Other Admirative duties as assigned.