Client Success Manager (REMOTE)

Jobgether•North Carolina, NC

18h•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this role, you will play a critical part in maximizing client satisfaction by analyzing data, identifying improvement areas, and implementing effective strategies. Your efforts will directly influence client retention and expansion, allowing you to make a significant impact within the healthcare sector. As you engage with various stakeholders, you'll foster relationships that allow for upselling opportunities and enhance overall client experience. Collaboration across departments will be key to facilitating a seamless customer journey. Your contributions will help ensure our partner company remains a leader in client engagement. Accountabilities Develop and execute strategies to improve client retention, engagement, and expansion. Analyze client data to identify trends and actionable insights. Build strong relationships with client stakeholders and address their concerns. Implement process improvements to enhance operational efficiency. Monitor client success metrics and report on progress to management. Collaborate with sales, marketing, and product teams to ensure a seamless customer experience. Requirements Bachelor's degree required. 10+ years of experience in revenue cycle management within healthcare. Provider-based background preferred. Experience in Healthcare Project Management or Consulting. Proficiency in Epic and Generative AI tools. Excellent skills with Salesforce or similar CRM systems. Ability to view the big picture and resolve issues effectively. Proven track record of working collaboratively across various departments. Flexibility to adapt to changing organizational needs. Strong professionalism for interacting with clients. Willingness to travel up to 25%. Benefits Great compensation package with bonus plan. Core benefits including medical, dental, vision, and matching 401K. Flexible work environment with options for remote, hybrid, or in-office work. Flexible time off, including vacation, sick leave, and paid holidays. Opportunities for personal and professional development. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Requirements

Bachelor's degree required.
10+ years of experience in revenue cycle management within healthcare.
Provider-based background preferred.
Experience in Healthcare Project Management or Consulting.
Proficiency in Epic and Generative AI tools.
Excellent skills with Salesforce or similar CRM systems.
Ability to view the big picture and resolve issues effectively.
Proven track record of working collaboratively across various departments.
Flexibility to adapt to changing organizational needs.
Strong professionalism for interacting with clients.
Willingness to travel up to 25%.

Nice To Haves

Provider-based background preferred.
Experience in Healthcare Project Management or Consulting.

Responsibilities

Develop and execute strategies to improve client retention, engagement, and expansion.
Analyze client data to identify trends and actionable insights.
Build strong relationships with client stakeholders and address their concerns.
Implement process improvements to enhance operational efficiency.
Monitor client success metrics and report on progress to management.
Collaborate with sales, marketing, and product teams to ensure a seamless customer experience.