Client Success Manager

Crafty • New York, NY

14h • $75,000 - $85,000

About The Position

Crafty is seeking an established Client Success Manager to own client relationships with a diverse book of business. Your main areas of responsibility will be client satisfaction, retention, and growth.
This role prioritizes client satisfaction through proactive engagement and a client-centric mindset. The ideal candidate will demonstrate strong communication skills to build trust, resourcefulness in navigating complex accounts, and advanced organizational abilities for managing multiple clients efficiently. A strategic outlook ensures alignment with client’s business goals, driving growth and retention. Additionally, a positive attitude and a passion for continuous improvement enhance the ability to deliver a seamless client experience. If you are a self-starter who finds satisfaction in making clients happy and navigating complexity with ease, we want to hear from you!

Requirements

• 3+ years of experience in food & beverage, client success, or account management.
• Experience working cross-functionally to drive client outcomes that align with company goals.
• Proficiency in Google Suite, Microsoft Suite, HubSpot, and Notion.

Responsibilities

• Achieve high customer satisfaction, revenue growth and retention within your portfolio by prioritizing client satisfaction and building strong relationships across multiple accounts by understanding their needs and providing tailored support.
• Drive engagement and retention by ensuring clients see continuous value in products and services and when issues arise, you lead and develop plans to address client pain points and help evolve client experience across Logos and locations.
• Deliver excellent client service through proactive communication, timely responses to requests, and effective collaboration with local teams.
• You are adaptable and maintain a positive attitude and adjust your focus as circumstances change, embodying a resourceful and hardworking approach.
• You identify potential issues early and address them proactively, maintaining a positive outlook even in challenging situations.
• You manage programs from start to finish, ensuring they meet client needs and expectations.
• You facilitate teamwork across functions to support the development and delivery of services for clients.
• You leverage your expertise to communicate effectively with clients, providing tailored recommendations and guidance on program status while promptly addressing their needs to ensure a seamless client experience.
• Partner with internal teams to refine and evolve service offerings.
• Leverage analytics within Tableau and HubSpot to measure success and drive data-informed strategies for client growth and retention.
• Using HubSpot and implementation tools such as Notion, you effectively manage client budgets by proactively communicating with clients to accurately forecast consumption and adjust budgets accordingly.
• Identify opportunities for expansion and upselling, driving revenue growth in alignment with business targets.

Benefits

• Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.
• We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave.
• And, of course, it also includes Crafty-grade snacks, beverages, and fun events!
• Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees