Client Success Manager - Australia

VALD

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About The Position

Are you a health or performance professional thinking about a career change? Are you passionate about how technology can help progress your profession? If you have experience working in a clinical or high-performance setting and are a physiotherapist, sports scientist, athletic trainer, or strength and conditioning coach, a role as a Client Success Manager at VALD could be the change you need! About the VALD Client Success Team Our Client Success team is dedicated to assisting clients in implementing and embedding VALD technology. It all starts with seamless onboarding for new clients, which ensures they have all the tools they need to start using VALD products successfully. The Client Success team continues to support the client throughout their journey with VALD. We are looking for someone to join our team in Melbourne. What you will do As a Client Success Manager at VALD, you will work directly with an assigned portfolio of clients as the VALD subject matter expert and strive for the highest level of client satisfaction in the delivery of services.

Requirements

• You must have used VALD Technology in your current or previous role.
• The ability to understand and share the client’s perspective and challenges.
• Excellent grammar, spelling, and proofreading skills.
• Demonstrated ability to build positive relationships quickly.
• The ability to think outside of the box to find appropriate solutions.
• Adaptable and willing to learn new skills and processes.

Nice To Haves

• Empathy
• Excellent communication skills – both verbal and written.
• Demonstrated ability to build positive relationships quickly.
• Attention to detail and a commitment to quality control.
• Strong critical thinking, analytical, and strategic problem-solving skills.
• Adaptable and willing to learn new skills and processes.
• Highly organized with practical time management skills.
• Prior experience using VALD systems.

Responsibilities

• Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
• Build strong relationships with clients through online methods and occasionally face-to-face.
• Identify client support needs and opportunities for growth.
• Online client presentations using Microsoft Teams.
• Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email.
• Manage multiple assignments and support requests simultaneously while working independently or with other team members.
• Become an expert on VALD systems.

Benefits

• Industry-leading compensation
• The opportunity to work in a company that is redefining allied healthcare.
• Learn from a range of high-performing individuals and teams across various disciplines.
• Be part of a down-to-earth, inclusive and vibrant team.
• Regular travel opportunities to get the entire VALD team together for your ongoing development.
• The latest equipment and remote setup to perform at your best.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees