Client Success Manager

United Mail, LLC-posted 3 days ago

Full-time • Mid Level

Hybrid • Cincinnati, OH

101-250 employees

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You are the main point of contact for nurturing and growing a book of existing accounts. You are the point person to gather, analyze and problem solve client needs. You translate these needs to the internal stakeholder teams in Estimating, Client Services, Production and Purchasing. You take the lead in communicating with your client contacts, building relationships, uncovering new opportunities within assigned accounts, onboarding new opportunities, resolving issues, and ultimately growing your book of business. The goal of an Inside Sales Representative is to continuously improve, and nurture existing accounts assigned to you and develop your sales skills. Consider this opportunity your MBA in Communications. Train and build your skills across multiple disciplines both inside United Direct Solutions and externally with our clients to meet their communication goals. Be a part of the growth and dynamic culture of a well-run, established company who recognizes the power of investing in people, technology, and the future of business. Welcome to United Direct Solutions.

Generates revenue by building relationships with assigned clients.
Accomplish this by assessing client needs, understanding and interpreting technical requirements, providing technical information, and developing new relationships within the account.
Identify opportunities for client retention, renewals, and up-sale.
Identify automation opportunities and partner with internal team to discuss best options.
Remain knowledgeable about customers’ business practices and functions and understand the relationship between company products/services and the appropriate needs for clients.
Communicate and coordinate with internal teams to deliver solutions.
Stay up-to-date with product launches and provide support to clients and the sales team.
Ensure clients derive maximum value from our services by identifying new efficiencies with the Development team.
Maintains CRM with notes, demos and necessary information for all assigned clients.
Utilizes the Marketing Automation platform to communicate with clients.
Maintains and improves quality results by following standards and recommending improved policies and procedures.
Updates job knowledge by studying new product descriptions and participating in educational opportunities.
Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests.
Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
Prepare and deliver effective client presentations and Quarterly Business Reviews.
Manage multiple accounts; develop positive working relationships with all customer touch points.
Schedule and lead postproduction lessons learned meetings.
Lead efforts with requested NDA, MSA, SOW, Contracts and Pricing.
Schedule and lead lunch/dinner outings with client.
Schedule and lead event outings with client.
Track revenue and growth through weekly / monthly / quarterly / annual analysis.
Preserve customers and renew contracts
Present demos on United Direct Solution services
Schedule and facilitate facility tours (Louisville & Cincinnati)
In state and out of state travel required

Strong written and verbal skills
Ability to translate complex concepts and processes into simple stories
Experience in print, mail, graphic arts industry
Experience working directly with clients
Understanding of basic marketing and sales strategies
Bachelor’s Degree plus five or more years of experience in sales or client services area; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, co-workers, clients, and the public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

This position has a flexible work environment between office and remote locations.
United Direct Solutions equips all sales team members with the necessary technology to work effectively from anywhere.

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