Client Success Manager

Commonwealth Payroll & HR • Marblehead, MA

5d

About The Position

CommpayHR is seeking a motivated and relationship-driven Client Success Manager to join our growing team. In this role, you will be a trusted partner to our clients, helping them navigate the complexities of being an employer while ensuring they receive maximum value from CommpayHR's solutions and services. You will play a critical role in driving client satisfaction, retention, and growth by proactively identifying client needs, delivering tailored solutions, and collaborating closely with sales leadership to achieve shared goals.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience
• 3-5+ years of experience in client success, account management, customer relationship management, or consultative sales
• Proven success meeting or exceeding sales, upsell, or account growth targets
• Strong relationship-building skills with a focus on client retention and long-term partnerships
• Experience with employer-related services such as HR, payroll, benefits, PEO, SaaS, B2B Sales or professional services (strongly preferred)
• Consultative mindset with the ability to understand business challenges, experience our services from the client's perspective and recommend customized solutions
• Excellent communication and presentation skills; comfortable engaging with stakeholders at all levels, internal and external (trusted advisors to client / COIs)
• Strong collaboration skills and experience working cross-functionally with sales and leadership teams
• Data-driven approach with the ability to analyze metrics and adjust strategies accordingly
• Highly organized, self-motivated, and capable of managing multiple client relationships simultaneously
• Experience using CRM systems and sales tracking tools

Nice To Haves

• Experience with employer-related services such as HR, payroll, benefits, PEO, SaaS, B2B Sales or professional services (strongly preferred)

Responsibilities

• Build and maintain strong, long-term client relationships that drive retention and business expansion
• Develop a deep understanding of clients' strategic and operational challenges as they grow headcount, expand services, or face common employer-related issues
• Proactively identify opportunities to enhance the client experience and support account growth
• Ensure CommpayHR solutions and services are applied effectively at every stage of the employer lifecycle
• Partner closely with Sales Leadership to track progress, meet milestones, and monitor key performance metrics
• Meet or exceed monthly upsell and growth targets as outlined in the annual sales plan
• Serve as a client advocate while balancing business objectives and revenue goals

Benefits

• Opportunity to make a meaningful impact on client success and company growth
• Collaborative, team-oriented environment with strong leadership support
• Competitive compensation and performance-based incentives
• Professional growth opportunities within a growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level