Client Success Manager
Bill Alexander Ford Lincoln•Bossier City, LA
•Hybrid
About The Position
We are seeking a proactive and customer-focused Client Success Manager to build strong relationships with clients, ensure successful product/service adoption, and drive long-term customer satisfaction and retention. The ideal candidate will act as a trusted advisor to clients, helping them achieve their business goals while identifying opportunities for growth and improvement.
Requirements
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent experience)
- 3–5 years of experience in client success, account management, customer support, or a related role
- Strong interpersonal and relationship management skills
- Excellent communication, presentation, and problem-solving abilities
- Ability to manage multiple client accounts and prioritize effectively
- Proficiency with CRM tools (e.g., Salesforce, HubSpot, or similar platforms)
- Analytical mindset with the ability to interpret data and make strategic recommendations.
Nice To Haves
- Experience in a remote or distributed work environment
- Background in SaaS, technology, healthcare, or professional services
- Knowledge of customer success metrics (e.g., churn rate, retention rate, NPS)
Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring a high level of satisfaction and engagement
- Build and maintain strong, long-term relationships with clients through regular communication and strategic support
- Guide clients through onboarding, implementation, and ongoing use of products or services
- Monitor client performance metrics, usage trends, and satisfaction levels to identify opportunities for improvement
- Proactively address client concerns, resolve issues, and escalate complex matters when necessary
- Collaborate with internal teams (Sales, Product, Support, and Operations) to deliver seamless client experiences
- Identify upsell and cross-sell opportunities aligned with client needs and business objectives
- Develop and deliver reports, presentations, and business reviews to stakeholders
- Gather client feedback and advocate for enhancements to products, services, or processes
- Maintain accurate records of client interactions, account status, and performance metrics in CRM systems.
Benefits
- Competitive salary or hourly compensation
- Flexible work environment (remote/hybrid options)
- Paid time off (PTO) and company holidays
- Health, dental, and vision insurance
- Retirement savings plan (e.g., 401(k) with company match)
- Professional development and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
