Client Success Manager - Hoboken
About The Position
EzTexting is seeking a strong candidate to join our Operations team. The Ops department here at EzTexting works closely to provide exceptional service to our customers. We also have a lot of fun along the way. We are looking for a new Client Success Manager to join us. We need talent of superb caliber to handle inquiries from our customers via phone, live chat and email. We want a leader who can manage relationships. We are hungry for an independent freethinker to design processes that more effectively manage customer support issues and pain points. DUTIES Your primary role is to handle support and consulting inquiries from our customers via phone, chat and email. In addition, we will look to you to help manage relationships, as well as to collaborate in design processes that more effectively manage customer support issues and pain points. You may also be asked to plan and conduct webinars for our customers (voice, not video). Please visit our webinar page for more info and examples. Find an area of our business that interests you and that you would like to take an active role in developing, then make it your own, improve its processes, and convince us to adopt your vision. Overqualified candidates are encouraged to apply. Please note that this is a customer management position; it is not an internal company management position. Our office is located in the easy going city of Hoboken, New Jersey. A quick and easy short ride, on the PATH train. Our company even pays for your PATH commute.
Requirements
- A Bachelor's degree is required.
- A commitment to growing in a consulting role is expected and required.
- Strong technical proficiency is required.
- Exceptional written and verbal communication is required.
- Strong analytical and critical reasoning skills are required.
- The ability to learn new concepts and technologies quickly is required.
Nice To Haves
- Familiarity with SMS, SMTP, IVR and VoIP telephony systems is a plus.
- Background in education is a plus.
Responsibilities
- Handle support and consulting inquiries from our customers via phone, chat and email.
- Manage relationships
- Collaborate in design processes that more effectively manage customer support issues and pain points.
- Plan and conduct webinars for our customers (voice, not video).
Benefits
- Compensation dependent on experience
- Medical, vision, and dental insurance
- 401(k) Plan
- Paid vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
