Client Success Manager

U.S. Bank National Association

4d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This exciting role will be a fit for a person who naturally has a desire to help and assist others in being successful, the role will be focused on managing a portfolio of new clients in their first 6 months as a customer of the bank. You goal will be to grow spend volume and revenue above existing benchmark to maximize the return we see from each new customer. Responsibilities include training new customers on products and technology platforms, monitoring customer spends and behaviors for ongoing management and intervention to improve performance, working with various departments to source solutions to client assistance issues, work closely with sales team to strategies on non-responsive programs.

Requirements

• Bachelor's degree, or equivalent work experience
• Seven to ten years of client support, Relationship management or sales experience

Nice To Haves

• Are currently in sales or have a desire and skill set suited for a sales role
• Providing consultative advice to customers, growing portfolios through various program optimization activities, and making appropriate referrals
• Strong sales, relationship management and business development abilities
• Knowledge of Credit Card or Commercial card products and services
• Broad knowledge of bank products and services that result in successfully capitalizing on all opportunities to expand relationships and sales of bank's products
• Strong analytical and problem-solving skills Ability to work effectively with individuals, groups, and vendors across the company to manage customer relationship.
• Well-developed written communication and verbal presentation skills is a must.

Responsibilities

• Providing consultative advice to customers, growing portfolios through various program optimization activities, and making appropriate decisions on how to boost client performance
• Build strong partnerships and alignment with internal stakeholders
• Develops strategic client plans
• Maintain organized pipeline within client management platform
• Be able to learn technology platforms and be competent in training others in using it
• Have a comfort in being able to meet a performance/ revenue goal

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees