Client Success Manager
About The Position
The Client Success Manager performs a critical oversight function for all Fooda operations in the Los Angeles market, one of Fooda’s largest markets. In addition to running the day-to-day operations, the core responsibility is to provide leadership and support for the team in Los Angeles. The North Star for this role – and for leading this team – is delivering an exceptional day-to-day experience for our clients and their employees. You’ll achieve this by establishing a standard of operational excellence for our portfolio of clients and the network of local restaurant partners that serve them. This role reports to the Regional Vice President of Sales and Operations. Hybrid in Playa Vista office is required.
Requirements
- You have the interpersonal skills to help coach and manage Fooda teammates in all operations of Los Angeles as well effectively communicate up to Fooda leadership
- You have the ability to analyze and report performance of all product offerings against company goals and initiatives
- You have effective project management skills, with success stories demonstrating your ability to complete initiatives from start to finish
- You are extremely organized, and detail orientated, with proven capabilities to prioritize and multitask
- You have a willingness to speak up and have your own voice while acknowledging customer needs
- You enjoy getting your hands dirty and prefer tackling problems from the ground up
- You are known for your positive outlook and leading by example
- Must be authorized to work in the United States on a full-time basis.
Responsibilities
- Manage, coach and support teams across all product offerings as they lead day-to-day operations. Hold teammates accountable for the ownership of client relationships and restaurant performance
- Manage, teach, and coach multiple operations teammates ensuring best practices for Fooda are being executed
- Hold responsibility and lead processes aligning to recruiting, training and retention of employees
- Identify operational challenges aligning to client needs and requests. Serve as a leader to create and execute different strategies or processes
- Collaborate with the market leadership and the sales teams with retention initiatives for all markets
- Lead quarterly business reviews with key stakeholders
- Role will require ~30% local travel within Los Angeles and reports into our office in Playa Vista, CA on a weekly basis.
Benefits
- Competitive market salary and stock options based on experience
- Comprehensive health, dental and vision insurance plans
- 401k retirement plan with company match
- Paid maternity and parental leave benefits
- Flexible spending accounts
- Company-issued laptop
- Daily subsidized lunch program (ours!) and frequent tastings from new restaurant partners in the office!
- A fulfilling, challenging adventure of a work experience
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
