Client Success Manager, Southwest

KickUp

12h • Hybrid

About The Position

The Client Success Manager is the strategic heart of KickUp's relationship with our district partners. You'll serve as a trusted advisor to high level district leaders —helping them connect KickUp's capabilities to their most important goals and demonstrating the measurable impact of their investment. By owning retention and expansion for your portfolio, you directly fuel KickUp's growth while ensuring the districts you serve get exceptional outcomes. This role is ideal for someone who thrives on building executive relationships, thinks commercially about customer success, and finds purpose in helping education leaders make better decisions for their people.

Requirements

• Account planning: Ability to develop strategic, documented plans that map customer goals to product capabilities and define a path to measurable outcomes
• Commercial acumen: Understanding of B2B revenue mechanics—renewal cycles, expansion levers, procurement processes, and how to build a business case
• Data storytelling: Skill in using platform data and metrics to demonstrate ROI, identify trends, and create compelling narratives for executive audiences
• CRM & success tools: Proficiency in maintaining accurate records, tracking health metrics, and using systems to manage a portfolio at scale
• K-12 fluency: Understanding of how school districts operate—budget cycles, decision-making structures, the roles of central office leaders, and the pressures they face
• Fluent in Spanish and English (both written and verbal), with the ability to effectively support and communicate with Spanish-speaking clients and stakeholders
• Executive presence: Commands credibility with senior leaders; communicates with confidence, clarity, and appropriate gravitas
• Strategic thinking: Sees the big picture of a district's goals and connects KickUp's value to what matters most—not just product features
• Relationship depth: Builds genuine trust over time; remembered as a partner, not a vendor
• Commercial ownership: Takes personal accountability for revenue targets; balances customer advocacy with business outcomes without apology
• Proactive risk management: Spots early warning signs in accounts and acts before problems escalate; doesn't wait for churn to be obvious
• Stakeholder navigation: Manages relationships across multiple levels of an organization—executives, operational owners, end users—and adjusts approach accordingly
• Cross-functional orchestration: Knows when to bring in specialists (Training, Data Integration, Product) and how to coordinate resources to solve customer problems
• Prioritization under pressure: Manages a portfolio of high-touch accounts simultaneously; knows where to focus time for maximum impact
• Resilience & persistence: Stays steady through difficult renewals, complex procurement, and ambiguous situations; follows through until issues are resolved
• Candidates must be legally eligible to work in the United States.

Responsibilities

• Build and maintain executive relationships with superintendents, chief academic officers, HR directors, and other district leaders
• Develop account plans that align KickUp's capabilities with district strategic priorities and outcomes
• Lead quarterly engagement opportunities that demonstrate ROI, surface insights from data, and co-create action plans for continuous improvement
• Serve as a trusted advisor on professional growth strategy, helping leaders leverage KickUp data to inform district-wide decisions
• Conduct regular on-site visits with district partners to strengthen executive relationships, support strategic initiatives, and drive successful outcomes
• Own renewal and expansion revenue targets for your portfolio
• Proactively monitor account health, identify risk signals, and implement mitigation strategies
• Identify and develop expansion opportunities across modules, use cases, and user populations
• Partner with Account Executives to navigate complex procurement processes and close expansion deals
• Develop and execute multi-year growth strategies with strategic accounts
• Design and execute success plans tailored to each district's goals, timeline, and stakeholders
• Coordinate with Data Integration, Training & Enablement, and Support specialists to ensure seamless client experience
• Establish communication cadence and engagement strategy with key stakeholders
• Lead onboarding kickoffs and ensure smooth handoffs between implementation and ongoing success phases
• Synthesize customer feedback and insights to inform product roadmap priorities
• Collaborate with Product and Engineering teams to advocate for customer needs and validate solutions
• Partner with Marketing to develop case studies, testimonials, and reference opportunities
• Share best practices and strategic insights across the CS team to elevate collective customer knowledge
• Maintain accurate forecasting for renewals and expansion
• Track and report on customer health metrics, engagement trends, and portfolio performance
• Conduct win/loss analysis to continuously improve retention and expansion strategies
• Meet or exceed quarterly and annual revenue targets

Benefits

• Stock options in our growing company
• 401(K) plan with employer matching
• Universal paid parental leave
• A variety of medical, dental, and vision insurance options
• An annual stipend for professional learning
• Flexible PTO policy, extended holiday break, summer Fridays, and "Focus Fridays" – a day with limited Slack and meetings throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed