Client Success Manager

NCC

1d•Hybrid

About The Position

At NCC, we’re driven by a mission to simplify, secure, and elevate the automotive credit experience. Complete Credit, a credit-driven retailing platform, empowers dealerships to accelerate their processes, stay compliant, mitigate fraud, drive profitability, and deliver a seamless buying experience for every customer. We partner closely with our dealers — not just as a vendor, but as a trusted extension of their team. Overview We’re looking for a Client Success Manager (CSM) to join our growing team. In this role, you’ll guide dealerships through the onboarding, training, and adoption of the NCC Complete Credit suite. You’ll act as the main point of contact for new customers — ensuring they not only launch successfully but continue to see measurable value from our solutions. This position combines technology, training, and relationship management. You’ll spend time both on-site at dealerships across the U.S. and virtually from your home office, helping each store master the platform and integrate it seamlessly into daily operations.

Requirements

3+ years of experience in training, implementation, or client success, ideally in SaaS or automotive technology
Excellent communication and presentation skills, both in person and virtual
Proven ability to manage multiple projects, deadlines, and client relationships simultaneously
Hands-on experience with web-based software and mobile applications
Strong analytical, problem-solving, and decision-making skills
Familiarity with automotive retail operations — dealership experience strongly preferred
Willingness to travel up to 60% for onsite dealer launches and trainings
A proactive, customer-first mindset — you’re passionate about helping clients win

Nice To Haves

Familiarity with automotive retail operations — dealership experience strongly preferred

Responsibilities

Lead onboarding and training sessions for dealership teams on NCC’s Complete Credit platform
Serve as a trusted partner, driving best practices and measurable adoption across accounts
Partner with dealership management to customize workflows and optimize credit processes
Conduct ongoing health checks, usage reviews, and follow-up visits to ensure success
Monitor key metrics around product utilization, satisfaction, and SLA adherence
Identify opportunities to streamline processes, enhance user experience, and improve results
Maintain detailed documentation, including health check plans, issue logs, and status reports
Collaborate cross-functionally with Sales, Product, and Operations to ensure customer goals are met
Represent the voice of the customer internally to influence the roadmap and product improvement