Client Success Manager

Compass Group•Boston, MA

17d•$90,000 - $100,000

About The Position

Client Success Manager supports the planning, coordination, and execution of key initiatives across Flik North America. This role helps ensure operational excellence by organizing project activities, maintaining timelines, and supporting collaboration between Operations, Culinary, QA, Global, and Client-facing teams. The ideal candidate thrives in a hospitality-driven environment, demonstrates effective communication and service orientation, and excels at managing details that drive smooth project and operations delivery.

Requirements

Bachelor’s degree or equivalent experience in hospitality, business administration, or a related field.
3–5 years of experience supporting or coordinating large, multi-site or enterprise-level projects; hospitality industry experience strongly preferred.
Strong verbal and written communication skills with the ability to support teams and stakeholders at all organizational levels.
Proficiency with Microsoft Outlook, OneNote, Word, Excel, and PowerPoint.
Demonstrated ability to manage competing priorities with a positive, service-oriented mindset.

Responsibilities

Coordinate day-to-day project activities across Flik, North America operations to ensure milestones and deliverables are completed on schedule.
Manage multiple priorities under the direction of the Director of Global Brand Experience and Programs and Global Project Manager to maintain strong organization in a fast-paced, service-oriented environment.
Provide administrative project support, tracking progress, and ensuring accuracy.
Prepare and coordinate Monthly Business Review and Quarterly Business Review presentations.
Consolidate and communicate weekly operational portfolio updates for client review.
Assist in executing, maintaining, and coordinating ongoing Program and Marketing initiatives that enhance operational efficiency, and brand standards.
Support development and documentation of project scope, objectives, requirements, and deliverables, ensuring alignment with hospitality service standards.
Analyze information, workflows, and operational processes to ensure the right tools and procedures are in place for on-time and high-quality execution.
Review status updates from Project and Program Leads and adjust schedules or resource plans as needed to support operational continuity.
Proactively communicate project updates, risks, and cross-functional needs to stakeholders across Operations, Culinary, QA, and Client teams.
Apply a forward-thinking mindset to adapt to evolving hospitality business needs and support continuous improvement across service programs.
Build strong relationships across Compass, Fidelity, and internal teams to foster collaboration and ensure timely project delivery.
Perform additional duties as assigned to support the successful execution of operational and hospitality initiatives.