Client Success Manager (Hybrid-Calgary/Toronto) or (Remote- US)

ClearGov•Maynard, MA

1d•Remote

About The Position

Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing, venture-funded SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community. Our software is utilized nationwide by more than a thousand towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for eight years running, and we’re on BostInno’s “50 On Fire” list, as well. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for five consecutive years: 2021, 2022, 2023, 2024, and 2025. The ClearGov team is a tight-knit group of talented folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do. We’re looking for a Client Success Manager (CSM) with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. The CSM will be charged with actively supporting the needs and requests of ClearGov’s civic and school district clients. The Client Success Manager will take ownership of ensuring that clients are maximizing the value they’re realizing from ClearGov, as well as driving renewals of annual subscriptions. The CSM will be a key player on an incredible team as we execute our mission to help local governments take the next step from good to great.

Requirements

A background in finance or accounting (1+ year of experience or a Bachelor’s degree in Accounting or Finance)
3–5 years of experience in Customer Success, Customer Service, or a client-facing role where you managed relationships and outcomes
A proven track record of building trusted client partnerships and driving engagement, adoption, and satisfaction
Experience managing a portfolio of 100–125 clients across different sizes, products, and renewal cycles
Comfort mastering multiple SaaS platforms and translating product value into real business outcomes
Strong problem-solving skills and the ability to understand client challenges, troubleshoot issues, and advocate for solutions
Exceptional organization and prioritization skills, with the ability to balance short-term priorities and long-term strategic initiatives
Experience using tools like Google Workspace, ChurnZero, and Salesforce (or similar platforms)

Nice To Haves

Experience working with local governments, municipalities, or school districts

Responsibilities

Strategically manage a portfolio of ~125 municipal clients, driving continuous value, retention, and long-term success
Serve as a trusted advisor on best practices across the Budget Cycle Management suite, ensuring clients maximize product impact
Demonstrate deep expertise in municipal finance, staying current on regulatory requirements across assigned states
Build and maintain strong client partnerships through high engagement, proactive communication, and product adoption strategies
Lead annual account planning and performance reviews to align on goals, outcomes, and expansion opportunities
Partner cross-functionally with ClearGov teams to resolve client needs and deliver seamless support
Drive subscription renewals and identify cross-sell opportunities in collaboration with the Sales team
Develop client success stories, including references, testimonials, and case studies to support marketing and sales efforts
Maintain accurate internal records, logging communications and updating client data to ensure visibility and continuity