Client Success Manager

Xerox-posted 17 days ago

Full-time • Mid Level

San Antonio, TX

5,001-10,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

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For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Join the Sales team as a Client Manager, taking ownership of a portfolio of U.S.-based accounts. You'll build relationships with clients who lease or purchase Xerox equipment, driving renewals, identifying new service opportunities, and expanding solution adoption to maximize business impact. This quota-bearing role is fast-paced and results-driven - perfect for someone who thrives on proactive outreach, sharp communication, and exceeding goals.

Sales Growth & Excellence: Consistently exceed sales targets and KPIs by managing the full sales cycle-prospecting, solution design, negotiation, and closing-while driving incremental growth, renewals, and overall account performance.
Client-Centered Engagement: Build trust and strengthen long-term partnerships by proactively engaging clients through calls, virtual meetings, and on-site interactions. Leverage CRM and digital platforms to uncover new opportunities, deepen relationships, and maximize account potential.
Strategic Solutions Alignment: Apply critical thinking and industry insight to assess client needs and deliver tailored Xerox solutions that improve print performance, optimize workflows, and support clients' digital transformation objectives.
Operational Excellence & Execution: Maintain organized, efficient sales processes with accurate forecasting, pipeline management, and CRM updates. Ensure all activities are tracked transparently to drive accountability and enable informed business decisions.
Technology-Enabled Performance: Utilize Microsoft Office Suite, Salesforce CRM, Microsoft Teams, and data analysis to track progress, manage projects, and deliver impactful client-facing presentations.
Resilient & Results-Driven Contribution: Demonstrate persistence, adaptability, and a solutions-oriented mindset in a fast-paced environment. Resolve challenges quickly, managing multiple priorities effectively, and maintaining focus on achieving results.

Proven Sales Excellence: Demonstrated success in exceeding B2B sales targets and KPIs, with expertise in managing the full sales cycle and delivering tailored product and service solutions that drive business results.
Client-Centered Relationship Building: Skilled in building trust, fostering long-term client partnerships, and applying active listening and collaboration to uncover needs, strengthen engagement, and deliver value.
Strategic & Critical Thinking: Ability to think strategically, analyze complex sales situations, and implement solutions aligned with client objectives and industry trends, while taking calculated risks to maximize opportunities.
Technology & Execution: Proficient in Microsoft Office Suite, Salesforce CRM (or equivalent), Microsoft Teams, and data analysis; resourceful and organized with the ability to prioritize multiple projects and execute effectively in fast-paced environments.
Drive, Tenacity & Resilience: A motivated, proactive self-starter with persistence, adaptability, and attention to detail; thrives under pressure with a relentless pursuit of growth, improvement, and achievement.

Competitive compensation + performance rewards: A strong base salary (hourly) plus commissions and incentives, so you're rewarded when you exceed your goals.
Health & Well-Being from Day One: Comprehensive medical, dental, vision, and life insurance coverage begins your first day - plus access to mental-health resources, wellness programs, and tools that help you and your family live well in and outside of work.
Flexible time off & balance: Recharge when you need it. We offer generous paid holidays, fully-paid parental leave and flexible time off (FTO) so you can live your life, with the space to do your best work.
Retirement readiness: A 401(k) with a 50 % match (up to 6 % of pay) and immediate vesting - helping you build your future today.
Grow with us: Access training, mentorship programs and clear pathways into leadership - we're actively invested in your career, not just today but for what's next.
Purpose-driven community: We give paid volunteer time and encourage you to contribute through our charitable initiatives - because your impact goes beyond the office.

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