Client Success Manager

IPSY

1d•Hybrid

About The Position

IPSY is seeking a Client Success Manager to lead the execution and ongoing management of client programs across the IPSY Media Network. This role sits at the center of the client experience and is responsible for translating client objectives into coordinated, cross-functional execution across media, marketing and events teams. The Client Success Manager serves as the primary client owner and internal orchestrator — aligning stakeholders, building workflows, managing timelines, and ensuring programs are delivered seamlessly and at a high standard. This is a highly collaborative, execution-driven role for someone who thrives in ambiguity, can influence without authority, and enjoys building scalable processes in a growing organization. This position reports to the GM, Head of IPSY Media Network and is hybrid-remote in New York City.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field.
3+ years of experience in client success, account management, program management, media planning or a similar client-facing role.
Experience managing complex, multi-stakeholder programs across internal teams.
Strong project and program management skills, including planning, prioritization, and execution.
Exceptional communication and collaboration skills, with the ability to influence without direct authority.
Highly organized, detail-oriented, and comfortable managing multiple concurrent initiatives.
Analytical mindset with experience interpreting campaign or program performance data.

Nice To Haves

Experience in retail media, digital media, creator marketing, advertising or branded partnerships.
Experience supporting custom programs and integrated campaigns.
Comfort operating in fast-growing or evolving organizations where processes are still being built and refined.
Familiarity with campaign reporting, post-campaign analysis, and client storytelling.
Experience managing mid-market or enterprise clients.
Experience working with CRM systems, reporting tools, and operational workflows.

Responsibilities

Serve as the primary point of contact for assigned clients, owning the day-to-day relationship and overall program execution.
Lead the end-to-end management of client programs, including media & creator campaigns, custom activations, events and integrated partnerships.
Translate client goals and briefs into clear execution plans, deliverables, timelines, and success metrics.
Drive alignment and shared accountability across internal teams to deliver against client objectives.
Act as the central coordinator across sales, media planning, marketing, creative, events, analytics and external partners.
Pull in the right teams at the right moments to ensure programs move forward efficiently and accurately.
Lead internal kickoffs, status updates, and post-campaign reviews to maintain momentum and clarity.
Anticipate risks, identify dependencies, and proactively resolve issues before they impact delivery.
Manage client escalations with urgency, transparency and a solutions-oriented approach.
Build, document, and refine workflows for client onboarding, program execution, reporting and renewals.
Identify gaps or inefficiencies in existing processes and partner with internal teams to improve them.
Help establish best practices and playbooks that support scalable, repeatable execution across the client portfolio.
Contribute to the evolution of the client success function as the Retail Media Network grows.
Oversee campaign and program performance tracking in partnership with analytics and media teams.
Deliver clear, compelling reporting, insights, and recaps that demonstrate impact and value.
Lead client check-ins and business reviews focused on outcomes, learnings, and future opportunities.
Gather and synthesize client feedback, sharing insights internally to inform planning and execution improvements.
Ensure consistent, high-quality execution that drives long-term client satisfaction and retention.
Identify opportunities to expand or deepen client programs based on performance, goals and evolving needs.
Partner closely with sales to support renewals, upsells and expansions through strong execution and relationship management.
Advocate for client priorities internally while balancing operational constraints and business objectives.